On 14 March 2012 19:43, Seb Bacon <[email protected]> wrote: > On 14 March 2012 14:21, paul perrin <[email protected]> wrote: >> All the suggestions sound plausible. >> >> The other problem with misdirected replies will be that that the 'timer' on >> the original will keep running, also anyone following the original may miss >> the reply. >> >> If each request does have a unique email address then if the council have >> used the wrong email address, then strictly (and we know how strict the >> public sector can be when dealing with the public!) I think a 'bounce' >> button would be good. So anyone can send it back to the council - with a >> note saying it has gone to the wrong address, and suggesting they send it to >> the correct one as the clock is still ticking. > > Actually, I really like this solution. Educating the council seems > much more elegant than trying to guess our way round their mistakes. > As far as I know this is a relatively rare problem, but when it > happens, it's annoying and tends to happen repeatedly for the same > authority. > > Thanks, > > Seb
I also like this suggestion; I would worry that a body that's taking the approach of looking up names rather than replying to email addresses is sooner or later going to send person A's information to person B-with-the-same-name. If it's FOI material this isn't tragic, but if it's personal or sensitive information it may be rather unfortunate. Adam _______________________________________________ developers-public mailing list [email protected] https://secure.mysociety.org/admin/lists/mailman/listinfo/developers-public Unsubscribe: https://secure.mysociety.org/admin/lists/mailman/options/developers-public/archive%40mail-archive.com
