All the suggestions sound plausible. The other problem with misdirected replies will be that that the 'timer' on the original will keep running, also anyone following the original may miss the reply.
If each request does have a unique email address then if the council have used the wrong email address, then strictly (and we know how strict the public sector can be when dealing with the public!) I think a 'bounce' button would be good. So anyone can send it back to the council - with a note saying it has gone to the wrong address, and suggesting they send it to the correct one as the clock is still ticking. Or, I am happy for my requests to be anonymous - this would mean the council couldn't accidently send it to 'me' at the wrong address... I want to support/use WDTK - so hope a solution is forthcoming! Cheers Paul /)/+)
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