I updated the trouleshooting section in [1] based on the discussion during today's program call. Please, have a look and let me know if what I wrote is accurate -- I cannot test at this moment.
This is what it says now: ............. Terms and Conditions Error Error: “Terms and Conditions for CDK have not been signed” This error appears on the Log In page when starting the Installer. To work around the problem, log in to the Developer Portal using your Red Hat credentials -- the credentials that you created either on redhat.com or developers.redhat.com. Do not use your social accounts to log in. Then start downloading the Installer from Red Hat Development Suite download page. If you do not have a Red Hat account, create one at developers.redhat.com. ............. Thanks. Robert [1] https://access.redhat.com/articles/2360571#troubleshooting On 7. 7. 2016 10:32:06, Misha Husnain Ali wrote: > I remember this issue. Is there any way we can identify the paths leading > up to this problem and comprehensively test them to provide clear aid to > users who may encounter this issue? I'm happy to volunteer to test some of > them if we can identify the various paths users may take. > > > -- > Misha Husnain Ali > Technical Writer 2, CCS Brisbane > > On Thu, Jul 7, 2016 at 5:38 AM, Denis Golovin <[email protected]> wrote: > > > T&C's signing workflow is not user friendly ATM. > > > > Workaround mentioned in https://access.redhat.com/articles/2360571 worked > > before for > > many dev's who was testing installer. I am going to do check full T&C's > > signing again today > > and send update ASAP. > > > > This problem should be affecting only customers who didn't get installer > > directly from develper.redhat.com > > download. > > > > Denis > > > > ----- Original Message ----- > > > From: "Robert Kratky" <[email protected]> > > > To: [email protected] > > > Cc: "Rick Wagner" <[email protected]> > > > Sent: Wednesday, July 6, 2016 8:51:03 AM > > > Subject: Re: [Devtools] Development Suite installation question - C/O > > SME with knowledge of installer edits > > > > > > On 6. 7. 2016 10:08:09, Rick Wagner wrote: > > > > > > > Hello DevTools, > > > > > > > > We have a customer case that deals with the error message "Terms and > > > > Conditions for the CDK have not been signed". (Actually, this is the > > > > second case in 2 days for this problem.) > > > > > > > > The customer has tried the suggested workaround, without satisfactory > > > > results. ("This error appears on the *Log In* page when starting the > > > > Installer. To fix the problem, start downloading the Installer to > > ensure > > > > the *Terms and Conditions* are viewed and accepted and then cancel the > > > > binary download." We offer this suggestion in the knowledge article at > > > > [1].) > > > > > > > > Can a knowledgeable SME please offer ideas about alternative courses of > > > > action? > > > > > > Hi Rick, > > > > > > The problem happens quite often, apparently. I asked about this last > > Friday > > > in devtools-program [a] -- on behalf of a user who reported the problem > > in a > > > comment under the old version of the Kbase article [b]. > > > > > > Any workaround would be appreciated. > > > > > > Thanks. > > > > > > Robert > > > > > > [a] > > > > > http://post-office.corp.redhat.com/archives/devtools-program/2016-July/msg00001.html > > > [b] https://access.redhat.com/articles/2255391#comment-1066361 > > > > > > > Extra credit: Can you please point me to the source code that produces > > > > this edit error? A little spelunking by the Support team sometimes > > helps > > > > with related issues. > > > > > > > > Thanks! > > > > > > > > Rick > > > > > > > > [1] https://access.redhat.com/articles/2360571 _______________________________________________ Devtools mailing list [email protected] https://www.redhat.com/mailman/listinfo/devtools
