On 7 July 2016 at 19:08, Rick Wagner <[email protected]> wrote: > Hello All, > > Additional information, this from (no SalesForce acct required) the support > case at [1]. > > The customer is telling us the 'use a new account' workaround was successful > with a Windows 10 machine. A second attempt on a Win 7 machine fails. > > The failed effort: > - Is using the userid 'ryanbuckett' > - Previously failed effort (the original account) was 'SumaGeethakumari'. > > The customer is asking if the downloaded exectuable must be used on the > machine it was downloaded to? (If the username specified for download and > installation are the same, is it relevant where the artifact was downloaded > to?)
No, the link is usernames. You must use the username you downloaded with when you run the installer. David/Mark, can you check these user accounts - have they signed the RHEL Developer Suite T&C? > > Thanks, > > Rick > > [1] https://access.redhat.com/support/cases/01662411 > > On Thu, Jul 7, 2016 at 11:40 AM, Pete Muir <[email protected]> wrote: >> >> Very helpful Robert, as it helps us identify that there is a problem >> on the server side around older accounts that somehow aren't being >> properly upgraded. >> >> Mark/David, can you treat this as an urgent issue to look in to, as >> it's getting reported by customers. >> >> Rick Wagner is getting more info from customers, but Robert seems to >> have identified at least one failing path. >> >> On 7 July 2016 at 17:29, Robert Kratky <[email protected]> wrote: >> > Follow up: brand new account worked for this user. So: >> > >> > - user didn't use social accounts to log in >> > - orig. account created on dev.rh.com on May 18: doesn't work >> > - new account created on July 7: works >> > >> > Hope this helps a bit. >> > >> > Regards, >> > Robert >> > >> > >> > On 7. 7. 2016 17:33:32, Robert Kratky wrote: >> > >> >> Based on a new user comment [1], the "don't use social accounts" >> >> workaround doesn't seem to work. It might be related to the fact that he >> >> created his RH account on May 18 (i.e. it's not fresh). >> >> >> >> I asked the user to try a completely new account, but some less drastic >> >> solution would be better. >> >> >> >> Robert >> >> >> >> [1] https://access.redhat.com/articles/2255391#comment-1069221 >> >> >> >> >> >> On 7. 7. 2016 15:58:06, Robert Kratky wrote: >> >> >> >> > I updated the text to emphasize that social accounts are not to be >> >> > used. It now says, basically: >> >> > >> >> > 1) log in using RH credentials >> >> > 2) do not use social accounts >> >> > 3) if you can't (i.e. you have no RH account), create a new one >> >> > >> >> > Robert >> >> > >> >> > >> >> > On 7. 7. 2016 14:42:15, Pete Muir wrote: >> >> > >> >> > > Robert, as discussed on the call, you might want to recommend a >> >> > > "radical" workaround, of just creating a new account entirely, >> >> > > without >> >> > > using social media at all. >> >> > > >> >> > > On 7 July 2016 at 14:38, Robert Kratky <[email protected]> wrote: >> >> > > > I updated the trouleshooting section in [1] based on the >> >> > > > discussion during today's program call. Please, have a look and let >> >> > > > me know >> >> > > > if what I wrote is accurate -- I cannot test at this moment. >> >> > > > >> >> > > > This is what it says now: >> >> > > > >> >> > > > ............. >> >> > > > Terms and Conditions Error >> >> > > > >> >> > > > Error: “Terms and Conditions for CDK have not been signed” >> >> > > > This error appears on the Log In page when starting the >> >> > > > Installer. To work around the problem, log in to the Developer >> >> > > > Portal using >> >> > > > your Red Hat credentials -- the credentials that you created either >> >> > > > on >> >> > > > redhat.com or developers.redhat.com. Do not use your social >> >> > > > accounts to log >> >> > > > in. Then start downloading the Installer from Red Hat Development >> >> > > > Suite >> >> > > > download page. >> >> > > > >> >> > > > If you do not have a Red Hat account, create one at >> >> > > > developers.redhat.com. >> >> > > > ............. >> >> > > > >> >> > > > Thanks. >> >> > > > Robert >> >> > > > >> >> > > > [1] https://access.redhat.com/articles/2360571#troubleshooting >> >> > > > >> >> > > > >> >> > > > On 7. 7. 2016 10:32:06, Misha Husnain Ali wrote: >> >> > > > >> >> > > >> I remember this issue. Is there any way we can identify the >> >> > > >> paths leading >> >> > > >> up to this problem and comprehensively test them to provide >> >> > > >> clear aid to >> >> > > >> users who may encounter this issue? I'm happy to volunteer to >> >> > > >> test some of >> >> > > >> them if we can identify the various paths users may take. >> >> > > >> >> >> > > >> >> >> > > >> -- >> >> > > >> Misha Husnain Ali >> >> > > >> Technical Writer 2, CCS Brisbane >> >> > > >> >> >> > > >> On Thu, Jul 7, 2016 at 5:38 AM, Denis Golovin >> >> > > >> <[email protected]> wrote: >> >> > > >> >> >> > > >> > T&C's signing workflow is not user friendly ATM. >> >> > > >> > >> >> > > >> > Workaround mentioned in >> >> > > >> > https://access.redhat.com/articles/2360571 worked >> >> > > >> > before for >> >> > > >> > many dev's who was testing installer. I am going to do check >> >> > > >> > full T&C's >> >> > > >> > signing again today >> >> > > >> > and send update ASAP. >> >> > > >> > >> >> > > >> > This problem should be affecting only customers who didn't get >> >> > > >> > installer >> >> > > >> > directly from develper.redhat.com >> >> > > >> > download. >> >> > > >> > >> >> > > >> > Denis >> >> > > >> > >> >> > > >> > ----- Original Message ----- >> >> > > >> > > From: "Robert Kratky" <[email protected]> >> >> > > >> > > To: [email protected] >> >> > > >> > > Cc: "Rick Wagner" <[email protected]> >> >> > > >> > > Sent: Wednesday, July 6, 2016 8:51:03 AM >> >> > > >> > > Subject: Re: [Devtools] Development Suite installation >> >> > > >> > > question - C/O >> >> > > >> > SME with knowledge of installer edits >> >> > > >> > > >> >> > > >> > > On 6. 7. 2016 10:08:09, Rick Wagner wrote: >> >> > > >> > > >> >> > > >> > > > Hello DevTools, >> >> > > >> > > > >> >> > > >> > > > We have a customer case that deals with the error message >> >> > > >> > > > "Terms and >> >> > > >> > > > Conditions for the CDK have not been signed". (Actually, >> >> > > >> > > > this is the >> >> > > >> > > > second case in 2 days for this problem.) >> >> > > >> > > > >> >> > > >> > > > The customer has tried the suggested workaround, without >> >> > > >> > > > satisfactory >> >> > > >> > > > results. ("This error appears on the *Log In* page when >> >> > > >> > > > starting the >> >> > > >> > > > Installer. To fix the problem, start downloading the >> >> > > >> > > > Installer to >> >> > > >> > ensure >> >> > > >> > > > the *Terms and Conditions* are viewed and accepted and >> >> > > >> > > > then cancel the >> >> > > >> > > > binary download." We offer this suggestion in the >> >> > > >> > > > knowledge article at >> >> > > >> > > > [1].) >> >> > > >> > > > >> >> > > >> > > > Can a knowledgeable SME please offer ideas about >> >> > > >> > > > alternative courses of >> >> > > >> > > > action? >> >> > > >> > > >> >> > > >> > > Hi Rick, >> >> > > >> > > >> >> > > >> > > The problem happens quite often, apparently. I asked about >> >> > > >> > > this last >> >> > > >> > Friday >> >> > > >> > > in devtools-program [a] -- on behalf of a user who reported >> >> > > >> > > the problem >> >> > > >> > in a >> >> > > >> > > comment under the old version of the Kbase article [b]. >> >> > > >> > > >> >> > > >> > > Any workaround would be appreciated. >> >> > > >> > > >> >> > > >> > > Thanks. >> >> > > >> > > >> >> > > >> > > Robert >> >> > > >> > > >> >> > > >> > > [a] >> >> > > >> > > >> >> > > >> > >> >> > > >> > http://post-office.corp.redhat.com/archives/devtools-program/2016-July/msg00001.html >> >> > > >> > > [b] >> >> > > >> > > https://access.redhat.com/articles/2255391#comment-1066361 >> >> > > >> > > >> >> > > >> > > > Extra credit: Can you please point me to the source code >> >> > > >> > > > that produces >> >> > > >> > > > this edit error? A little spelunking by the Support team >> >> > > >> > > > sometimes >> >> > > >> > helps >> >> > > >> > > > with related issues. >> >> > > >> > > > >> >> > > >> > > > Thanks! >> >> > > >> > > > >> >> > > >> > > > Rick >> >> > > >> > > > >> >> > > >> > > > [1] https://access.redhat.com/articles/2360571 >> > >> > >> > _______________________________________________ >> > Devtools mailing list >> > [email protected] >> > https://www.redhat.com/mailman/listinfo/devtools > > _______________________________________________ Devtools mailing list [email protected] https://www.redhat.com/mailman/listinfo/devtools
