I updated the text to emphasize that social accounts are not to be used. It now says, basically:
1) log in using RH credentials 2) do not use social accounts 3) if you can't (i.e. you have no RH account), create a new one Robert On 7. 7. 2016 14:42:15, Pete Muir wrote: > Robert, as discussed on the call, you might want to recommend a > "radical" workaround, of just creating a new account entirely, without > using social media at all. > > On 7 July 2016 at 14:38, Robert Kratky <[email protected]> wrote: > > I updated the trouleshooting section in [1] based on the discussion during > > today's program call. Please, have a look and let me know if what I wrote > > is accurate -- I cannot test at this moment. > > > > This is what it says now: > > > > ............. > > Terms and Conditions Error > > > > Error: “Terms and Conditions for CDK have not been signed” > > This error appears on the Log In page when starting the Installer. To work > > around the problem, log in to the Developer Portal using your Red Hat > > credentials -- the credentials that you created either on redhat.com or > > developers.redhat.com. Do not use your social accounts to log in. Then > > start downloading the Installer from Red Hat Development Suite download > > page. > > > > If you do not have a Red Hat account, create one at developers.redhat.com. > > ............. > > > > Thanks. > > Robert > > > > [1] https://access.redhat.com/articles/2360571#troubleshooting > > > > > > On 7. 7. 2016 10:32:06, Misha Husnain Ali wrote: > > > >> I remember this issue. Is there any way we can identify the paths leading > >> up to this problem and comprehensively test them to provide clear aid to > >> users who may encounter this issue? I'm happy to volunteer to test some of > >> them if we can identify the various paths users may take. > >> > >> > >> -- > >> Misha Husnain Ali > >> Technical Writer 2, CCS Brisbane > >> > >> On Thu, Jul 7, 2016 at 5:38 AM, Denis Golovin <[email protected]> wrote: > >> > >> > T&C's signing workflow is not user friendly ATM. > >> > > >> > Workaround mentioned in https://access.redhat.com/articles/2360571 worked > >> > before for > >> > many dev's who was testing installer. I am going to do check full T&C's > >> > signing again today > >> > and send update ASAP. > >> > > >> > This problem should be affecting only customers who didn't get installer > >> > directly from develper.redhat.com > >> > download. > >> > > >> > Denis > >> > > >> > ----- Original Message ----- > >> > > From: "Robert Kratky" <[email protected]> > >> > > To: [email protected] > >> > > Cc: "Rick Wagner" <[email protected]> > >> > > Sent: Wednesday, July 6, 2016 8:51:03 AM > >> > > Subject: Re: [Devtools] Development Suite installation question - C/O > >> > SME with knowledge of installer edits > >> > > > >> > > On 6. 7. 2016 10:08:09, Rick Wagner wrote: > >> > > > >> > > > Hello DevTools, > >> > > > > >> > > > We have a customer case that deals with the error message "Terms and > >> > > > Conditions for the CDK have not been signed". (Actually, this is the > >> > > > second case in 2 days for this problem.) > >> > > > > >> > > > The customer has tried the suggested workaround, without satisfactory > >> > > > results. ("This error appears on the *Log In* page when starting the > >> > > > Installer. To fix the problem, start downloading the Installer to > >> > ensure > >> > > > the *Terms and Conditions* are viewed and accepted and then cancel > >> > > > the > >> > > > binary download." We offer this suggestion in the knowledge article > >> > > > at > >> > > > [1].) > >> > > > > >> > > > Can a knowledgeable SME please offer ideas about alternative courses > >> > > > of > >> > > > action? > >> > > > >> > > Hi Rick, > >> > > > >> > > The problem happens quite often, apparently. I asked about this last > >> > Friday > >> > > in devtools-program [a] -- on behalf of a user who reported the problem > >> > in a > >> > > comment under the old version of the Kbase article [b]. > >> > > > >> > > Any workaround would be appreciated. > >> > > > >> > > Thanks. > >> > > > >> > > Robert > >> > > > >> > > [a] > >> > > > >> > http://post-office.corp.redhat.com/archives/devtools-program/2016-July/msg00001.html > >> > > [b] https://access.redhat.com/articles/2255391#comment-1066361 > >> > > > >> > > > Extra credit: Can you please point me to the source code that > >> > > > produces > >> > > > this edit error? A little spelunking by the Support team sometimes > >> > helps > >> > > > with related issues. > >> > > > > >> > > > Thanks! > >> > > > > >> > > > Rick > >> > > > > >> > > > [1] https://access.redhat.com/articles/2360571 _______________________________________________ Devtools mailing list [email protected] https://www.redhat.com/mailman/listinfo/devtools
