Follow up: brand new account worked for this user. So: - user didn't use social accounts to log in - orig. account created on dev.rh.com on May 18: doesn't work - new account created on July 7: works
Hope this helps a bit. Regards, Robert On 7. 7. 2016 17:33:32, Robert Kratky wrote: > Based on a new user comment [1], the "don't use social accounts" workaround > doesn't seem to work. It might be related to the fact that he created his RH > account on May 18 (i.e. it's not fresh). > > I asked the user to try a completely new account, but some less drastic > solution would be better. > > Robert > > [1] https://access.redhat.com/articles/2255391#comment-1069221 > > > On 7. 7. 2016 15:58:06, Robert Kratky wrote: > > > I updated the text to emphasize that social accounts are not to be used. It > > now says, basically: > > > > 1) log in using RH credentials > > 2) do not use social accounts > > 3) if you can't (i.e. you have no RH account), create a new one > > > > Robert > > > > > > On 7. 7. 2016 14:42:15, Pete Muir wrote: > > > > > Robert, as discussed on the call, you might want to recommend a > > > "radical" workaround, of just creating a new account entirely, without > > > using social media at all. > > > > > > On 7 July 2016 at 14:38, Robert Kratky <[email protected]> wrote: > > > > I updated the trouleshooting section in [1] based on the discussion > > > > during today's program call. Please, have a look and let me know if > > > > what I wrote is accurate -- I cannot test at this moment. > > > > > > > > This is what it says now: > > > > > > > > ............. > > > > Terms and Conditions Error > > > > > > > > Error: “Terms and Conditions for CDK have not been signed” > > > > This error appears on the Log In page when starting the Installer. To > > > > work around the problem, log in to the Developer Portal using your Red > > > > Hat credentials -- the credentials that you created either on > > > > redhat.com or developers.redhat.com. Do not use your social accounts to > > > > log in. Then start downloading the Installer from Red Hat Development > > > > Suite download page. > > > > > > > > If you do not have a Red Hat account, create one at > > > > developers.redhat.com. > > > > ............. > > > > > > > > Thanks. > > > > Robert > > > > > > > > [1] https://access.redhat.com/articles/2360571#troubleshooting > > > > > > > > > > > > On 7. 7. 2016 10:32:06, Misha Husnain Ali wrote: > > > > > > > >> I remember this issue. Is there any way we can identify the paths > > > >> leading > > > >> up to this problem and comprehensively test them to provide clear aid > > > >> to > > > >> users who may encounter this issue? I'm happy to volunteer to test > > > >> some of > > > >> them if we can identify the various paths users may take. > > > >> > > > >> > > > >> -- > > > >> Misha Husnain Ali > > > >> Technical Writer 2, CCS Brisbane > > > >> > > > >> On Thu, Jul 7, 2016 at 5:38 AM, Denis Golovin <[email protected]> > > > >> wrote: > > > >> > > > >> > T&C's signing workflow is not user friendly ATM. > > > >> > > > > >> > Workaround mentioned in https://access.redhat.com/articles/2360571 > > > >> > worked > > > >> > before for > > > >> > many dev's who was testing installer. I am going to do check full > > > >> > T&C's > > > >> > signing again today > > > >> > and send update ASAP. > > > >> > > > > >> > This problem should be affecting only customers who didn't get > > > >> > installer > > > >> > directly from develper.redhat.com > > > >> > download. > > > >> > > > > >> > Denis > > > >> > > > > >> > ----- Original Message ----- > > > >> > > From: "Robert Kratky" <[email protected]> > > > >> > > To: [email protected] > > > >> > > Cc: "Rick Wagner" <[email protected]> > > > >> > > Sent: Wednesday, July 6, 2016 8:51:03 AM > > > >> > > Subject: Re: [Devtools] Development Suite installation question - > > > >> > > C/O > > > >> > SME with knowledge of installer edits > > > >> > > > > > >> > > On 6. 7. 2016 10:08:09, Rick Wagner wrote: > > > >> > > > > > >> > > > Hello DevTools, > > > >> > > > > > > >> > > > We have a customer case that deals with the error message "Terms > > > >> > > > and > > > >> > > > Conditions for the CDK have not been signed". (Actually, this > > > >> > > > is the > > > >> > > > second case in 2 days for this problem.) > > > >> > > > > > > >> > > > The customer has tried the suggested workaround, without > > > >> > > > satisfactory > > > >> > > > results. ("This error appears on the *Log In* page when > > > >> > > > starting the > > > >> > > > Installer. To fix the problem, start downloading the Installer to > > > >> > ensure > > > >> > > > the *Terms and Conditions* are viewed and accepted and then > > > >> > > > cancel the > > > >> > > > binary download." We offer this suggestion in the knowledge > > > >> > > > article at > > > >> > > > [1].) > > > >> > > > > > > >> > > > Can a knowledgeable SME please offer ideas about alternative > > > >> > > > courses of > > > >> > > > action? > > > >> > > > > > >> > > Hi Rick, > > > >> > > > > > >> > > The problem happens quite often, apparently. I asked about this > > > >> > > last > > > >> > Friday > > > >> > > in devtools-program [a] -- on behalf of a user who reported the > > > >> > > problem > > > >> > in a > > > >> > > comment under the old version of the Kbase article [b]. > > > >> > > > > > >> > > Any workaround would be appreciated. > > > >> > > > > > >> > > Thanks. > > > >> > > > > > >> > > Robert > > > >> > > > > > >> > > [a] > > > >> > > > > > >> > http://post-office.corp.redhat.com/archives/devtools-program/2016-July/msg00001.html > > > >> > > [b] https://access.redhat.com/articles/2255391#comment-1066361 > > > >> > > > > > >> > > > Extra credit: Can you please point me to the source code that > > > >> > > > produces > > > >> > > > this edit error? A little spelunking by the Support team > > > >> > > > sometimes > > > >> > helps > > > >> > > > with related issues. > > > >> > > > > > > >> > > > Thanks! > > > >> > > > > > > >> > > > Rick > > > >> > > > > > > >> > > > [1] https://access.redhat.com/articles/2360571 _______________________________________________ Devtools mailing list [email protected] https://www.redhat.com/mailman/listinfo/devtools
