Robert, as discussed on the call, you might want to recommend a "radical" workaround, of just creating a new account entirely, without using social media at all.
On 7 July 2016 at 14:38, Robert Kratky <[email protected]> wrote: > I updated the trouleshooting section in [1] based on the discussion during > today's program call. Please, have a look and let me know if what I wrote is > accurate -- I cannot test at this moment. > > This is what it says now: > > ............. > Terms and Conditions Error > > Error: “Terms and Conditions for CDK have not been signed” > This error appears on the Log In page when starting the Installer. To work > around the problem, log in to the Developer Portal using your Red Hat > credentials -- the credentials that you created either on redhat.com or > developers.redhat.com. Do not use your social accounts to log in. Then start > downloading the Installer from Red Hat Development Suite download page. > > If you do not have a Red Hat account, create one at developers.redhat.com. > ............. > > Thanks. > Robert > > [1] https://access.redhat.com/articles/2360571#troubleshooting > > > On 7. 7. 2016 10:32:06, Misha Husnain Ali wrote: > >> I remember this issue. Is there any way we can identify the paths leading >> up to this problem and comprehensively test them to provide clear aid to >> users who may encounter this issue? I'm happy to volunteer to test some of >> them if we can identify the various paths users may take. >> >> >> -- >> Misha Husnain Ali >> Technical Writer 2, CCS Brisbane >> >> On Thu, Jul 7, 2016 at 5:38 AM, Denis Golovin <[email protected]> wrote: >> >> > T&C's signing workflow is not user friendly ATM. >> > >> > Workaround mentioned in https://access.redhat.com/articles/2360571 worked >> > before for >> > many dev's who was testing installer. I am going to do check full T&C's >> > signing again today >> > and send update ASAP. >> > >> > This problem should be affecting only customers who didn't get installer >> > directly from develper.redhat.com >> > download. >> > >> > Denis >> > >> > ----- Original Message ----- >> > > From: "Robert Kratky" <[email protected]> >> > > To: [email protected] >> > > Cc: "Rick Wagner" <[email protected]> >> > > Sent: Wednesday, July 6, 2016 8:51:03 AM >> > > Subject: Re: [Devtools] Development Suite installation question - C/O >> > SME with knowledge of installer edits >> > > >> > > On 6. 7. 2016 10:08:09, Rick Wagner wrote: >> > > >> > > > Hello DevTools, >> > > > >> > > > We have a customer case that deals with the error message "Terms and >> > > > Conditions for the CDK have not been signed". (Actually, this is the >> > > > second case in 2 days for this problem.) >> > > > >> > > > The customer has tried the suggested workaround, without satisfactory >> > > > results. ("This error appears on the *Log In* page when starting the >> > > > Installer. To fix the problem, start downloading the Installer to >> > ensure >> > > > the *Terms and Conditions* are viewed and accepted and then cancel the >> > > > binary download." We offer this suggestion in the knowledge article at >> > > > [1].) >> > > > >> > > > Can a knowledgeable SME please offer ideas about alternative courses of >> > > > action? >> > > >> > > Hi Rick, >> > > >> > > The problem happens quite often, apparently. I asked about this last >> > Friday >> > > in devtools-program [a] -- on behalf of a user who reported the problem >> > in a >> > > comment under the old version of the Kbase article [b]. >> > > >> > > Any workaround would be appreciated. >> > > >> > > Thanks. >> > > >> > > Robert >> > > >> > > [a] >> > > >> > http://post-office.corp.redhat.com/archives/devtools-program/2016-July/msg00001.html >> > > [b] https://access.redhat.com/articles/2255391#comment-1066361 >> > > >> > > > Extra credit: Can you please point me to the source code that produces >> > > > this edit error? A little spelunking by the Support team sometimes >> > helps >> > > > with related issues. >> > > > >> > > > Thanks! >> > > > >> > > > Rick >> > > > >> > > > [1] https://access.redhat.com/articles/2360571 > > > _______________________________________________ > Devtools mailing list > [email protected] > https://www.redhat.com/mailman/listinfo/devtools _______________________________________________ Devtools mailing list [email protected] https://www.redhat.com/mailman/listinfo/devtools
