>The OpenSRS technical team has received your request. You will typically
>receive a response within 24 hours during the week, and up to 48 hours on
>the weekend.
Does everyone agree with the current method of OpenSRS support staff only
on-call for emergencies during the weekends?
Or do you think that full-time staff should be available to answer all
queries, 7 days a week?
I personally think this Monday-Friday work week isn't appropriate for an
organization like OpenSRS.
I'd consider purchasing a support contact for a reasonable fee in order to
have my questions answered on a Saturday or Sunday that are "non-emergency".
Comments?
