It's an interesting area of discussion actually. Initially, I agree that a
business/staff should have the right to have their weekends. We've all
worked long and hard for that option... lets not go back to the good old
days of 16 hour days and 7 day weeks. (other than those of us who do it
voluntarily!)
However.... By not being there on their weekend, it means they arent there
on the working Monday for the half the world that are a day ahead in time
zones.... So I have a disaster on Monday, I can't contact them till Tuesday.
But then, I can contact them on My Saturday, their Friday.... except when
their fax is not answering, and it's midnight there and 9pm here... and no
one comes into work till 8am there to put paper in it....
geeeeeee. Just leave it like it is. take the weekend off guys and enjoy it
!:-)
Support when it is available is excellent anyway....
Bob
>
> >The OpenSRS technical team has received your request. You will typically
> >receive a response within 24 hours during the week, and up to 48 hours on
> >the weekend.
>
> Does everyone agree with the current method of OpenSRS support staff only
> on-call for emergencies during the weekends?
>
> Or do you think that full-time staff should be available to answer all
> queries, 7 days a week?
>
> I personally think this Monday-Friday work week isn't appropriate for an
> organization like OpenSRS.
>
> I'd consider purchasing a support contact for a reasonable fee in order to
> have my questions answered on a Saturday or Sunday that are
"non-emergency".
>
> Comments?
>
>
