> Does everyone agree with the current method of OpenSRS support staff only
> on-call for emergencies during the weekends?
>
> Or do you think that full-time staff should be available to answer all
> queries, 7 days a week?
>
> I personally think this Monday-Friday work week isn't appropriate for an
> organization like OpenSRS.
>
> I'd consider purchasing a support contact for a reasonable fee in
> order to have my questions answered on a Saturday or Sunday that are
> "non-emergency".
Couldn't agree more. Even though most of the people using the service aren't
24/7, the system is accessed world-wide - which basically means there'll be
*somebody* trying to do something 24/7...
When you're operating a world-wide service, you must do so in world-wide
timezones - i.e. 24/7
I don't think anyone would object to paying for such a level of service.
Sure we're looking at price, but none of us are looking for charity.
Regards
Bob
