Whoah whoah whoah...
Remember, for all of us... if it wasn't for the registrant, this list
wouldn't exist, our businesses wouldn't exist, and this wouldn't be an
issue. Yes, the RSP is our direct customer, and yes they ultimately pay us.
But by obligation we HAVE to keep the end user in mind - because, ultimately
they are who matter. This is a service industry - wholesale, retail,
supplier - it all comes down to the customer and their satisfaction.
Charles Daminato
OpenSRS Product Manager
Tucows Inc. - [EMAIL PROTECTED]
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of easygoing
> Sent: April 27, 2001 12:50 PM
> To: Charles Daminato; Loren Stocker; William X.Walsh; [EMAIL PROTECTED]
> Cc: [EMAIL PROTECTED]
> Subject: RE: SUDDEN DEATH!!!, aka "Helping Resellers with delinquent
> names"
>
>
>
>
> > -----Original Message-----
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]On Behalf
> > Of Charles Daminato
> > Sent: Friday, April 27, 2001 10:42 AM
> > To: easygoing; Loren Stocker; William X.Walsh;
> > [EMAIL PROTECTED]
> > Cc: [EMAIL PROTECTED]
> > Subject: RE: SUDDEN DEATH!!!, aka "Helping
> > Resellers with delinquent
> > names"
> >
> >
> > You're forgetting that occasionally RSPs go out
> > of business and that leaves
> > the end user in a lynch. We DO trust our RSPs -
> > that's why they get the
> > message. Worst case scenario the end user
> > doesn't get notification, so at
> > day zero we email them (and place the domain on
> > hold - we're looking at
> > revising that policy).
> >
> > This has nothing to do with our trust in our RSPs
> > - we trust them,
> > implicitly, they are the core of our business.
> > But all in all it comes down
> > to the actual paying customer - the domain registrant.
> >
> > Charles Daminato
> > OpenSRS Product Manager
> > Tucows Inc. - [EMAIL PROTECTED]
>
>
> Since when does OpenSRS ever receive a penny from the domain
> registrant?
>
> OpenSRS gets paid by the RSP, regardless of whether the RSP
> gets paid by the registrant or not.
>
> OpenSRS paying customer is the RSP, not the Registrant. You
> clearly state you are a wholesaler of domain names, not a
> retailer. You also state you do not sell directly to the
> end user, but to a RSP who sells to the end user.
>
> I was in real estate for years and saw a lot of real estate
> agents and brokers get burnt in court for this same
> attitude. They forgot that their client was the person who
> paid them, the seller of the house, and not the buyer of the
> house, who paid the seller. They served the interests of
> the buyer to the detriment of the seller, and paid the price
> in court when the seller sued them over this breach of
> fiduciary duty when they favored the buy over their client,
> the seller.
>
