My experience with another co. that used a pager system with someone
sleeping is that it wasn't reliable. Sometimes the pager didn't work, other
times they didn't wake up. Perhaps one of those vibrating pagers from the
back of a naughty magazine might make the system more effective.
In all seriousness, i am not crazy about the 24/7 life. However, opensrs
has customers globally, and this results in a Toronto Saturday being another
Reseller's Friday, and a Toronto Sunday being another reseller's Monday.
At this point in my business strategy, i don't need a 24/7 company to buy
names from, but i can see that others may need this. (esp. those not in the
Toronto time zone.)
A sleeping employee with a pager doesn't sound tenacious enough for
emergency protocol.
Hey, Chuck, welcome back to the mindStorm. Tell us all some juicey details
about that thing you called a vacation. What is a vacation, anyway?
swerve
~It's all the same day, man. Janis Joplin
> From: Charles Daminato <[EMAIL PROTECTED]>
> Date: Tue, 26 Sep 2000 10:59:07 -0400
> To: [EMAIL PROTECTED]
> Cc: [EMAIL PROTECTED]
> Subject: Re: OpenSRS Support - Comments Anyone?
>
> If there IS a problem, we DO have 24/7 emergency support. This
> information is readily available in the FAQs, and is mentioned in the
> email you get when becoming a LIVE RSP.
>
> We historically didn't have any method of contact over the weekend, over
> time this has been recitified and we find the Emerg support method to work
> quite effectively 99% of the time. Bear in mind that the staff handling
> the pager at the time may be sleeping, and may need to escalate
> internally. When things go haywire, communication channels sometimes get
> handled ineffectively. This is being improved as time (and experience)
> allows.
>
> [EMAIL PROTECTED] wrote:
>>
>>> I disagree, the level of support has been more than satisfactory for me.
>>
>> So you don't mind it if the OpenSRS system crashes at midnight on Friday
>> and it doesn't get fixed until someone comes in to work Monday morning,
>> so you lose all of your business for 48 hours to another registrar whose
>> system is up and running? This has happened before... not for a whole
>> weekend, but for at least 12 hours.
>>
>> Also, from some of the other posts I have read, many people seem to think
>> that the ones who work on the weekend *or* overnite (remember there is
>> currently no support overnite either) are also the same ones who work
>> during the day on the weekdays. I'm not sure where this thinking comes
>> from but the way this works in business is your hire different people to
>> work the different shifts.
>
> --
>
> Charles Daminato
> OpenSRS Support Manager
> [EMAIL PROTECTED]
>
