If there IS a problem, we DO have 24/7 emergency support. This
information is readily available in the FAQs, and is mentioned in the
email you get when becoming a LIVE RSP.
We historically didn't have any method of contact over the weekend, over
time this has been recitified and we find the Emerg support method to work
quite effectively 99% of the time. Bear in mind that the staff handling
the pager at the time may be sleeping, and may need to escalate
internally. When things go haywire, communication channels sometimes get
handled ineffectively. This is being improved as time (and experience)
allows.
[EMAIL PROTECTED] wrote:
>
> > I disagree, the level of support has been more than satisfactory for me.
>
> So you don't mind it if the OpenSRS system crashes at midnight on Friday
> and it doesn't get fixed until someone comes in to work Monday morning,
> so you lose all of your business for 48 hours to another registrar whose
> system is up and running? This has happened before... not for a whole
> weekend, but for at least 12 hours.
>
> Also, from some of the other posts I have read, many people seem to think
> that the ones who work on the weekend *or* overnite (remember there is
> currently no support overnite either) are also the same ones who work
> during the day on the weekdays. I'm not sure where this thinking comes
> from but the way this works in business is your hire different people to
> work the different shifts.
--
Charles Daminato
OpenSRS Support Manager
[EMAIL PROTECTED]
