At 2/5/02 1:58 PM, Charles Daminato wrote: >:) Keep the suggestions coming; we do try to get things in, and we're >getting better at being creative. We also love the feedback! > >I know it's hard to handle legacy things; I'll work on rewording the text of >the email - hopefully we can make it explicit that this particular >"password" is temporary information, only required for the explicit purpose >of completing the transfer.
People aren't reading the e-mail; they're seeing the word "password" on the transfer approval Web page and putting in the "password" they chose on the signup form, which is a perfectly reasonable mistake to make. So changing the e-mail text isn't going to solve the problem (and might make it worse; it's confusing enough as it is). I wouldn't bother with it if you aren't going to change the word "password" in the e-mail and on the page. Oh, well. I tried. :-( -- Robert L Mathews, Tiger Technologies "The trouble with doing something right the first time is that nobody appreciates how difficult it was."
