I too wonder about this.

Really good and experienced designers, I have found, are capable of
creating designs with few user problems. That's not surprising we
can employ the same process that we use in expert reviews to find
problems and fix them.

Nonetheless, usability testing is an important tool for everyone.
Here is why:

1. Every now and then, even the best designer  misses something.
2. You get a lot of good feedback from it.
3. Other stakeholders feel that the design has been validated.
4. The designer can feel secure about the usability of his or her
design.

I always recommend a usability testing whenever I can fit it in.

Over the years, most of my tests have become less formal. I've
abandoned the lab for all but the most persnickety clients and either
test remotely with a webcasting product or use Morae on a laptop. As a
designer I find it to be a really useful tool.

I have been to companies where there are few design skills. These
companies attempt to compensate for their lack of design by running
lots of user tests. I guess the hope is that with enough tests,
they'll figure out how to improve the design. It's a bit painful to
watch.

So, bottom line for me:

1. Usability testing is always a good idea, if only to validate the
design.

2. Usability testing does not compensate for a lack of design skills.

Best,

Charlie




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Posted from the new ixda.org
http://www.ixda.org/discuss?post=25888


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