On Tue, Jun 18, 2013 at 10:43 AM, Edward Ned Harvey (lopser) < [email protected]> wrote:
> I've heard numerous complaints from people about newegg hard drive > packing practice. People complain about bubble wrap instead of official > hard drive packing materials, but I don't have any philosophical objections > to bubble wrap as long as the bubble wrap is thick and well secured, etc. > Recently, I ordered 3 drives. They arrived with a single layer of bubble > wrap (not taped or anything). Some of the bubbles were popped. One drive > works, and the other 2 were DOA.**** > > ** ** > > I called newegg, requested replacements. They shipped me 2 drives, > billing $0, and gave me a prepaid shipping label. Said I would only be > charged if I fail to return the faulty drives. So I returned them, no > problem. But then their RMA dept identified physical damage to the drives, > shipped them back to me, and charged me for them.**** > > ** ** > > I've been round and round with them, but the most recent email says "We > received one hard drive with dents and one with SATA-damaged. Any physical > damages will void the Newegg warranty. Our RMA team cannot further process > the RMA. Please take advantage of your end-user warranty and contact the > manufacturer at 1-800-SEAGATE"**** > > ** ** > > They directed me to a FAQ, which seems to imply, they get this problem a > lot.**** > > ** ** > > I have to say, I'm converted. No more newegg.**** > > ** ** > > It wouldn't be so bad, if only they would refund or replace the damaged > drives. But they won't. If it's damaged when it's shipped to you, > unfortunately that means, you just bought a brick.**** > I just bought a WD Red 2TB drive from them within the last couple of weeks. It was wrapped in the bubble wrap with large bubbles, inside a box, then that was inside a newegg shipping box with a lot of craft paper around it to cushion it. Drive is fine so far. That's pretty weak that you're RMAing the drive because it was damaged in transit *to* you, but they reject the RMA because they think it happened on the way back to them.
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