Several others have already mentioned that it sounds like there's
management problems at several levels and titles won't help. Some have
mentioned the split management/technical track with management roles
such as Lead, Supervising, Managing, etc and technical advancement
through Distinguished, Principal, Fellow, etc titles.
What I see as the underlying problem is that no one has been able to
relate what IT does to the business goals and values to help the
executives really understand where IT fits. You mention that IT falls
under the VP of Administration, which generally contains groups like
real estate, facilities, logistics, HR, and perhaps regulatory
compliance. This is all just overhead and costs of doing business.
None of these have anything to do with revenue and enabling the business.
If you really want IT to start to get some respect, you need to have
someone who can talk the language of the executives and tie their goals
into what IT can provide. Business will talk about market share
(acquiring/retaining customers), competitive differentiation, business
innovation, and profitability. You need someone who can take those and
show how IT can help develop multichannel (buzzword: omni-channel)
services that provide competitive differentiation and attract new
customers. Someone needs to talk about continuous delivery of IT
services that enable other business units (R&D, sales, etc) to change
the way they do business (mobility, supply chain management, etc) and
speed up sales (buzzword: "inventory turn", "sales close cycle") or even
enable entirely new products and services (buzzword: "time to market",
"go-to-market strategy"). And, finally, you need to be able to show how
IT can help reduce costs across the entire company (not just reducing IT
costs), reducing SG&A (sales, general, and administration), and how the
other things I've already mentioned can reduce unit costs (development
cycle, manufacturing costs, etc).
A couple of examples I can think of, which wouldn't necessarily be
relevant to your specific company. One large fashion retailer I worked
with used to ship store layout, discount information and sales reports
to each of its several thousand stores weekly. They were spending
hundreds of thousands of dollars a month on FedEx shipping alone. IT
was able to work with the store operations teams to figure out how all
that information could be safely shared through remote access across the
network. The savings to the company was millions per year.
Another company had dozens of desktops in their distribution facility
where product pickers went to print off pick lists for packaging and
shipping. The conditions in the DF were such that the desktops and
printers crashed regularly, requiring pickers to search for a working
desktop/printer combination, and slowing them down. IT had a person
onsite in the DF full time, just to handle desktop/printer issues.
Orders were batched every couple of hours, so there were often times
when the pickers had nothing to do. IT was able to work with
distribution to come up with a combination of thin-clients, touch
screens, and tablets that enabled more real time access to the lists,
reduced errors, reduced outages (to the point they pulled the IT guy
back to the office and redeployed him to do higher value activities),
and reduced costs. It also enabled the distribution to collect
efficiency data, which subsequently led to re-arranging how products
were stored in the DF.
In order for IT to get respect in many companies, there needs to be a
strong leader who can tie IT to the business, rather than just being
another SG&A cost.
-spp
On 6/9/2015 9:52 AM, Tim Kirby wrote:
I'm not sure if this is actually a repeat of past threads, we
spend a lot of time talking about this sort of thing within
"IT organizations" but I'm not sure I've seen this one.
$WORK is a computer system manufacturer. Thus it is largely
technical with an R&D component building software and hardware.
Within our IT organization we have two or three highly
experienced sysadmin/devop/engineer types that could hold
their own against any of the R&D "Principal Engineers" and
do, at time, consult for R&D.
The politics and handling of "IT" is every bit as dysfunctional
as you might expect, however, and the job titles and "official
status" of these IT guys make them almost indistinguishable
from a front line help desk tech (no, I'm not dissing the help
desk tech, don't go there).
I am interested in hearing from anyone who works with or has
worked with companies that have actually recognized such
senior folks within their organizations. One term I've heard
the term "IT Fellow", but I'm really not hung up on the name
so much as the perceived role within the company and how such
people might appear in the company ranks.
I suppose I should add that the "VP of Administration" who is
the ersatz CIO (in terms of corporate position) denies all
CIO responsibility, indicating that the Director of IT, his
immediate report, has all IT responsibility. There is an
"Office if the CTO", I don't know if it would be possible to
hang these highly senior IT people off that instead. I do
realize that the de-emphasis of IT at the VP level probably
means we're all screwed. Sigh.
Thanks for any input...
Tim
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