Goodsounds;470883 Wrote:
> Aubuti,
>
> Please excuse what might be a stupid question.
>
> I see comments like this from time to time and I don't completely
> follow what's going on. Doesn't the company identify and track product
> problems on its own? I've even seen company employees making a comment
> like this in response to a problem someone has asked about. I'm not sure
> I understand why or how this is something customers are responsible for.
>
>
> If this is something other companies do, I've missed it completely.
>
> Thanks for the enlightenment.
Of course the company identifies and tracks bugs. For example, the
Shoutcast bug ('Bug 14546'
(https://bugs.slimdevices.com/show_bug.cgi?id=14546)) was filed by
mherger, a Logitech employee. Other times users identify bugs and file
them. Regardless of who filed the bugs, employees and users are welcome
to comment on fixes, submit patches, etc. Users are not *responsible*
for this at all, and the vast majority will never visit or even hear of
bugs.slimdevices.com. You'll note that I didn't say WustrowO should file
a bug report. But for those who are interested, it is there.
This is very common in open-source software settings. It may just be an
aspect of software like Mozilla/Firefox, Thunderbird, and other programs
that you've never been aware of. (It's not a coincidence that the
popular bug tracking software is named Bugzilla.) Public bug tracking
like this may also exist in closed-source projects, although obviously
the scope for participation from those outside the company is far more
circumscribed.
--
aubuti
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