Goodsounds;470883 Wrote: > Aubuti, > > Please excuse what might be a stupid question. > > I see comments like this from time to time and I don't completely > follow what's going on. Doesn't the company identify and track product > problems on its own? I've even seen company employees making a comment > like this in response to a problem someone has asked about. I'm not sure > I understand why or how this is something customers are responsible for. > > > If this is something other companies do, I've missed it completely. > > Thanks for the enlightenment. Of course the company identifies and tracks bugs. For example, the Shoutcast bug ('Bug 14546' (https://bugs.slimdevices.com/show_bug.cgi?id=14546)) was filed by mherger, a Logitech employee. Other times users identify bugs and file them. Regardless of who filed the bugs, employees and users are welcome to comment on fixes, submit patches, etc. Users are not *responsible* for this at all, and the vast majority will never visit or even hear of bugs.slimdevices.com. You'll note that I didn't say WustrowO should file a bug report. But for those who are interested, it is there.
This is very common in open-source software settings. It may just be an aspect of software like Mozilla/Firefox, Thunderbird, and other programs that you've never been aware of. (It's not a coincidence that the popular bug tracking software is named Bugzilla.) Public bug tracking like this may also exist in closed-source projects, although obviously the scope for participation from those outside the company is far more circumscribed. -- aubuti ------------------------------------------------------------------------ aubuti's Profile: http://forums.slimdevices.com/member.php?userid=2074 View this thread: http://forums.slimdevices.com/showthread.php?t=68947 _______________________________________________ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/discuss