ModelCitizen;278317 Wrote: > Haunyhack. > > At least you can order a backlit remote! > > We *international" customers have no way of ordering a replacment > remote, or indeed any SlimDevices accessories at all. I need a new > backlit remote and have ended up with an incident number at Logitech > support in my attempts to get one (after being supplied with two > incorrect phone numbers by the Logitech web site). > > My two emails to [EMAIL PROTECTED] went unanswered. > > To have to ring the States from the UK seems a bit much to expect. > > MC
I went through the same process as I just wanted a spare remote and am living in the Netherlands. Called Logitech and no service regarding this. Eventually they told me I could order one on the slimdevices site. I asked them to hold the line while checking it out and told them that slimdevices don't do shipping to europe. Asking them to place the order and facilitate the shipping for me went unheard. So my conclusion was that Logitech is shipping and selling the squeezebox products but don't deliver the additional support services as should be done like slimdevices do in the US. I also found out that Logitech has no customer service for filling complaints. No web form, no phone number, nothing besides the product support line but they don't take complaints. The only service offered is when the remote gets broken, the whole unit will be replaced (as reported by Logitech). I find it kind of strange to replace a 299 unit if the 20 remote is broken but ok thats how is works. I am notting flaming Logitech here but from the various forum treads I think there is a great difference in support in the US vs other countries. Don't know if this can be related to Slimdevices vs Logitech but it is remarkable. While surfing around I found a wonderfull store (www.wifisound.nl) which sells all kinds of streaming media products. Called them in a final attempt for a new remote; answer, sure, no problem, which one would you like, the backlit or the regular version. Price was also conform slimdevices site. They only ship in the benelux though but you could give them a call. There are really nice guys with great service. Maybe even so that they will ship one... -- SilverRS8 Author of -'AlbumCatalogCreator' (http://www.vanholt.nl/acc/acc.htm)- for SqueezeCenter & SlimServer ------------------------------------------------------------------------ SilverRS8's Profile: http://forums.slimdevices.com/member.php?userid=12818 View this thread: http://forums.slimdevices.com/showthread.php?t=44576
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