cheers for the update Dan - good luck with the stuff they've given you so far!
On 10/10/08, Dan <[EMAIL PROTECTED]> wrote: > Hello Scott, Dave and others, > I just got off the phone after about 2 hours. Am still trying to get > to the bottom of this whole problem of some people having problems > with iTunes not truly deleting items. > I am going to follow a few procedures given to me this morning and > then contact the Level II Support Person and let him know how things > are going. Then after that I'll get back to the list. May not be till > sometime Monday afternoon. > Dan > > On Oct 9, 2008, at 7:04 AM, Dan wrote: > >> Hi Dave, >> You bet. I'll report back to the list. >> However, as I said in my earlier post, I am going to do this >> tomorrow morning. I find that if I leave plenty of time to discuss >> things with the Apple Reps, things go much better. And I'd rather >> get to the bottom of this if I can. >> So, at some point tomorrow, either way, that is, with or without a >> resolution I'll let you all know. >> Dan >> On Oct 9, 2008, at 2:17 AM, David Poehlman wrote: >> >>> Dan, >>> >>> I'll be interested in what transpires. I find this to be a most >>> peculiar >>> situation. >>> >>> ----- Original Message ----- >>> From: "Dan" <[EMAIL PROTECTED]> >>> To: "General discussions on all topics relating to the use of Mac >>> OS X by >>> theblind" <[email protected]> >>> Sent: Wednesday, October 08, 2008 7:16 PM >>> Subject: Re: Deleting items from iTunes Library >>> >>> >>> Hi Dave, >>> I guess that's my next step. >>> Dan >>> On Oct 8, 2008, at 4:06 PM, David Poehlman wrote: >>> >>>> can you have apple care help you look into this? >>>> >>>> ----- Original Message ----- >>>> From: "Dan" <[EMAIL PROTECTED]> >>>> To: "General discussions on all topics relating to the use of Mac OS >>>> X by >>>> theblind" <[email protected]> >>>> Sent: Wednesday, October 08, 2008 6:40 PM >>>> Subject: Re: Deleting items from iTunes Library >>>> >>>> >>>> Hello, >>>> I have seen this problem on another one of my Macs as well and I >>>> have >>>> no idea what to do. >>>> Other than manually removing files after they've been removed from >>>> the >>>> library and supposedly put in trash, I just manually remove them >>>> through finder and then delete the trash. >>>> In other words, it's a rather unnecessary bother. >>>> Dan >>>> On Oct 8, 2008, at 2:37 PM, Scott Chesworth wrote: >>>> >>>>> Yep, deleting from finder wouldn't work because there'd be a load >>>>> of >>>>> broken shortcuts left in your library. Our problem is that, even >>>>> though we're deleting from within itunes, finder isn't keeping it's >>>>> end of the deal and trashing the files for us. The result is that, >>>>> though the files no longer show up in our libraries because the >>>>> shortcuts get deleted there, they're still cluttering up our itunes >>>>> music folder taking up space. I mean as long as I'm aware of it I >>>>> can >>>>> keep track of things, but it would be nice to figure out why this >>>>> isn't working. >>>>> >>>>> On 10/8/08, John Panarese <[EMAIL PROTECTED]> wrote: >>>>>> This is odd. I know in the beginning, I was having trouble with >>>>>> deleting items I wanted out of iTunes, but I read a support >>>>>> article >>>>>> or >>>>>> some kind of document that explained that the best way to do this >>>>>> was >>>>>> to do it directly in iTunes and to empty the trash afterwards. I >>>>>> have >>>>>> not had any issues since then. >>>>>> >>>>>> Take Care >>>>>> >>>>>> John Panarese >>>>>> >>>>>> On Oct 8, 2008, at 7:17 AM, Scott Chesworth wrote: >>>>>> >>>>>>> I get this behaviour here too, dan isn't the only one. I just >>>>>>> tested >>>>>>> it by importing a new album, checking it was all organised >>>>>>> correctly >>>>>>> in the itunes music folder through finder, and checking for dupes >>>>>>> in >>>>>>> itunes (there were none because I'm obsessively tidy with the >>>>>>> library >>>>>>> lol). When I deleted the album from within itunes and answered >>>>>>> yes to >>>>>>> the move to trash prompt, the album disappears from my library, >>>>>>> but >>>>>>> can still be found in the exact same location of the itunes music >>>>>>> folder, so I had to trash it myself from finder and empty trash. >>>>>>> >>>>>>> So the good news is Dan that you're not alone. Bad news is >>>>>>> that I >>>>>>> have no clue why this happens. Could it be a permissions thing >>>>>>> maybe? >>>>>>> Anyone? >>>>>>> Scott >>>>>>> >>>>>>> On 10/8/08, David Poehlman >>>>>>> <[EMAIL PROTECTED]> >>>>>>> wrote: >>>>>>>> they show up in trash for me. >>>>>>>> >>>>>>>> On Oct 8, 2008, at 1:48 AM, Dan wrote: >>>>>>>> >>>>>>>> Hello, >>>>>>>> When you delete the items from the library and then you send >>>>>>>> them >>>>>>>> to >>>>>>>> trash, they don't actually show up in trash. >>>>>>>> Dan >>>>>>>> On Oct 7, 2008, at 10:01 PM, Chris Gilland wrote: >>>>>>>> >>>>>>>>> Well, did you delete them from trash afterward? >>>>>>>>> >>>>>>>>> Chris. >>>>>>>>> >>>>>>>>> >>>>>>>>> ----- Original Message ----- From: "Dan" <[EMAIL PROTECTED]> >>>>>>>>> To: "General discussions on all topics relating to the use of >>>>>>>>> Mac OS >>>>>>>>> X by theblind" <[email protected]> >>>>>>>>> Sent: Tuesday, October 07, 2008 11:45 PM >>>>>>>>> Subject: Re: Deleting items from iTunes Library >>>>>>>>> >>>>>>>>> >>>>>>>>>> Hello, >>>>>>>>>> Yep, that's what I'm doing. Then I found them still in the >>>>>>>>>> library >>>>>>>>>> after first deleting them from within iTunes and also >>>>>>>>>> answering >>>>>>>>>> yes >>>>>>>>>> to the trash prompt. >>>>>>>>>> Strange. >>>>>>>>>> Dan >>>>>>>>>> On Oct 7, 2008, at 8:36 PM, John Panarese wrote: >>>>>>>>>> >>>>>>>>>>> Hi >>>>>>>>>>> As >>>>>>>>>>> far as I have found, if you delete items directly in iTunes >>>>>>>>>>> from >>>>>>>>>>> the main music library and confirm the deletion and then >>>>>>>>>>> having >>>>>>>>>>> them moved to the Trash, they are gone for good, unless you >>>>>>>>>>> have >>>>>>>>>>> a copy of that file somewhere else on your computer. The >>>>>>>>>>> thing >>>>>>>>>>> is you must do this in iTunes and not simply delete the >>>>>>>>>>> files >>>>>>>>>>> using finder from the iTunes music folder. >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> Take Care >>>>>>>>>>> >>>>>>>>>>> John Panarese >>>>>>>>>>> >>>>>>>>>>> On Oct 7, 2008, at 11:29 PM, Dan wrote: >>>>>>>>>>> >>>>>>>>>>>> Hello everyone, >>>>>>>>>>>> When Items are deleted from iTunes and also put in trash, >>>>>>>>>>>> they >>>>>>>>>>>> don't really go away. If you snoop around in the iTunes >>>>>>>>>>>> library >>>>>>>>>>>> under for example Music, you will find all kinds of items >>>>>>>>>>>> that >>>>>>>>>>>> should have been deleted. I wish there really was a way to >>>>>>>>>>>> truly >>>>>>>>>>>> delete items, instead of them still taking up loads os >>>>>>>>>>>> space. >>>>>>>>>>>> Dan >>>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>> >>>>>> >>>>>> >>>>>> >>>>> >>>> >>>> >>>> >>>> >>>> >>> >>> >>> >>> >>> >> >> > > >
