Well my friend, neither of us knows what to say, so we'll say nothing;
for now that is. My hope is Apple now aware of the problem can begin
tracking it down and figuring this out. I'm not overly sure it's a
permissions problem or not, but it's possible, but then anything is
possible at this point. My thought is a bug in the program, which
makes sense.
On Oct 13, 2008, at 9:54 AM, Dan wrote:
Hello Scott,
I don't really know what to say. One thing's for sure, there really
is a problem.
Even had the same problem on my older Mac mini PPC 1.42 GHz machine.
And I also spoke with a friend who has the same problem on two of
his machines and they are both 24 inch 2.8 GHz iMacs like mine.
Dan
On Oct 13, 2008, at 3:16 AM, Scott Howell wrote:
Dan, I've done a little experimenting with this. Seems some content
does disappear after being prompted to remove and then the other
prompt to chuck it into the trash. However, in a couple of cases it
seemed that I was only prompted to remove it and I found the files
left behind. What I am wondering is if there is duplication in the
library perhaps. I couldn't be sure of this because by the time I
figured out what was going on, I couldn't go back to confirm
easily. I don't believe this is the case, but the behavior does
seem odd. So, I can confirm what your saying, but not to the same
degree and hopefully if there's a bug, Apple will find and square
things away.
Thanks for keeping us posted.
On Oct 12, 2008, at 10:49 PM, Dan wrote:
Hello Scott, Dave and others,
Here is another update on the iTunes deletion problem.
Just a moment ago, I got email regarding the Deletion problem that
some are having with iTunes. The Level II person with whom I've
been discussing this problem has just informed me that This
problem has been escalated to engineering.
That's it for now. So perhaps a future update might take care of
this problem.
Dan
On Oct 10, 2008, at 9:36 AM, Dan wrote:
Hello Scott, Dave and others,
I just got off the phone after about 2 hours. Am still trying to
get to the bottom of this whole problem of some people having
problems with iTunes not truly deleting items.
I am going to follow a few procedures given to me this morning
and then contact the Level II Support Person and let him know how
things are going. Then after that I'll get back to the list. May
not be till sometime Monday afternoon.
Dan
On Oct 9, 2008, at 7:04 AM, Dan wrote:
Hi Dave,
You bet. I'll report back to the list.
However, as I said in my earlier post, I am going to do this
tomorrow morning. I find that if I leave plenty of time to
discuss things with the Apple Reps, things go much better. And
I'd rather get to the bottom of this if I can.
So, at some point tomorrow, either way, that is, with or without
a resolution I'll let you all know.
Dan
On Oct 9, 2008, at 2:17 AM, David Poehlman wrote:
Dan,
I'll be interested in what transpires. I find this to be a
most peculiar
situation.
----- Original Message -----
From: "Dan" <[EMAIL PROTECTED]>
To: "General discussions on all topics relating to the use of
Mac OS X by
theblind" <[email protected]>
Sent: Wednesday, October 08, 2008 7:16 PM
Subject: Re: Deleting items from iTunes Library
Hi Dave,
I guess that's my next step.
Dan
On Oct 8, 2008, at 4:06 PM, David Poehlman wrote:
can you have apple care help you look into this?
----- Original Message -----
From: "Dan" <[EMAIL PROTECTED]>
To: "General discussions on all topics relating to the use of
Mac OS
X by
theblind" <[email protected]>
Sent: Wednesday, October 08, 2008 6:40 PM
Subject: Re: Deleting items from iTunes Library
Hello,
I have seen this problem on another one of my Macs as well and
I have
no idea what to do.
Other than manually removing files after they've been removed
from the
library and supposedly put in trash, I just manually remove them
through finder and then delete the trash.
In other words, it's a rather unnecessary bother.
Dan
On Oct 8, 2008, at 2:37 PM, Scott Chesworth wrote:
Yep, deleting from finder wouldn't work because there'd be a
load of
broken shortcuts left in your library. Our problem is that,
even
though we're deleting from within itunes, finder isn't
keeping it's
end of the deal and trashing the files for us. The result is
that,
though the files no longer show up in our libraries because the
shortcuts get deleted there, they're still cluttering up our
itunes
music folder taking up space. I mean as long as I'm aware of
it I
can
keep track of things, but it would be nice to figure out why
this
isn't working.
On 10/8/08, John Panarese <[EMAIL PROTECTED]> wrote:
This is odd. I know in the beginning, I was having trouble
with
deleting items I wanted out of iTunes, but I read a support
article
or
some kind of document that explained that the best way to do
this
was
to do it directly in iTunes and to empty the trash
afterwards. I
have
not had any issues since then.
Take Care
John Panarese
On Oct 8, 2008, at 7:17 AM, Scott Chesworth wrote:
I get this behaviour here too, dan isn't the only one. I
just
tested
it by importing a new album, checking it was all organised
correctly
in the itunes music folder through finder, and checking for
dupes
in
itunes (there were none because I'm obsessively tidy with the
library
lol). When I deleted the album from within itunes and
answered
yes to
the move to trash prompt, the album disappears from my
library, but
can still be found in the exact same location of the itunes
music
folder, so I had to trash it myself from finder and empty
trash.
So the good news is Dan that you're not alone. Bad news is
that I
have no clue why this happens. Could it be a permissions
thing
maybe?
Anyone?
Scott
On 10/8/08, David Poehlman
<[EMAIL PROTECTED]>
wrote:
they show up in trash for me.
On Oct 8, 2008, at 1:48 AM, Dan wrote:
Hello,
When you delete the items from the library and then you
send them
to
trash, they don't actually show up in trash.
Dan
On Oct 7, 2008, at 10:01 PM, Chris Gilland wrote:
Well, did you delete them from trash afterward?
Chris.
----- Original Message ----- From: "Dan" <[EMAIL PROTECTED]
>
To: "General discussions on all topics relating to the
use of
Mac OS
X by theblind" <[email protected]>
Sent: Tuesday, October 07, 2008 11:45 PM
Subject: Re: Deleting items from iTunes Library
Hello,
Yep, that's what I'm doing. Then I found them still in the
library
after first deleting them from within iTunes and also
answering
yes
to the trash prompt.
Strange.
Dan
On Oct 7, 2008, at 8:36 PM, John Panarese wrote:
Hi
As
far as I have found, if you delete items directly in
iTunes
from
the main music library and confirm the deletion and
then having
them moved to the Trash, they are gone for good,
unless you
have
a copy of that file somewhere else on your computer.
The
thing
is you must do this in iTunes and not simply delete
the files
using finder from the iTunes music folder.
Take Care
John Panarese
On Oct 7, 2008, at 11:29 PM, Dan wrote:
Hello everyone,
When Items are deleted from iTunes and also put in
trash, they
don't really go away. If you snoop around in the iTunes
library
under for example Music, you will find all kinds of
items that
should have been deleted. I wish there really was a
way to
truly
delete items, instead of them still taking up loads os
space.
Dan
Scott Howell
[EMAIL PROTECTED]
Scott Howell
[EMAIL PROTECTED]
