dan did you try removing the library and rebuilding it? ----- Original Message ----- From: "Dan" <[EMAIL PROTECTED]> To: "General discussions on all topics relating to the use of Mac OS X by theblind" <[email protected]> Sent: Friday, October 10, 2008 2:11 PM Subject: Re: Deleting items from iTunes Library
Hello, Hey, thanks. Boy, I'll tell you, this is really strange. I mentioned to the Support Tech that others were also having this problem. He thinks that it probably has to do with permissions. All the suggestions he gave, I already did. Here are the suggestions. 1. Try deleting a tune from within iTunes in a new or another account. And see what the results are. I found that they are the same. The deletion problems still exist. 2. Download the latest iTunes and install it over the old install without changing or erasing the preferences or any other settings. Still the same results. The deletion problem has not gone away. So at this point, I'm going to call him and also email the results to him. He said that perhaps an OS reinstall was in the offing. And that if I do a reinstall, this time, archive and install, is the method he suggests. If this fails, then an erase and install might be next. He admitted that he didn't really know why this was happening. And I reminded him that others are having the same problems, while still others are not having any iTunes deletion problems at all. Dan On Oct 10, 2008, at 10:37 AM, Scott Chesworth wrote: > cheers for the update Dan - good luck with the stuff they've given > you so far! > > On 10/10/08, Dan <[EMAIL PROTECTED]> wrote: >> Hello Scott, Dave and others, >> I just got off the phone after about 2 hours. Am still trying to get >> to the bottom of this whole problem of some people having problems >> with iTunes not truly deleting items. >> I am going to follow a few procedures given to me this morning and >> then contact the Level II Support Person and let him know how things >> are going. Then after that I'll get back to the list. May not be till >> sometime Monday afternoon. >> Dan >> >> On Oct 9, 2008, at 7:04 AM, Dan wrote: >> >>> Hi Dave, >>> You bet. I'll report back to the list. >>> However, as I said in my earlier post, I am going to do this >>> tomorrow morning. I find that if I leave plenty of time to discuss >>> things with the Apple Reps, things go much better. And I'd rather >>> get to the bottom of this if I can. >>> So, at some point tomorrow, either way, that is, with or without a >>> resolution I'll let you all know. >>> Dan >>> On Oct 9, 2008, at 2:17 AM, David Poehlman wrote: >>> >>>> Dan, >>>> >>>> I'll be interested in what transpires. I find this to be a most >>>> peculiar >>>> situation. >>>> >>>> ----- Original Message ----- >>>> From: "Dan" <[EMAIL PROTECTED]> >>>> To: "General discussions on all topics relating to the use of Mac >>>> OS X by >>>> theblind" <[email protected]> >>>> Sent: Wednesday, October 08, 2008 7:16 PM >>>> Subject: Re: Deleting items from iTunes Library >>>> >>>> >>>> Hi Dave, >>>> I guess that's my next step. >>>> Dan >>>> On Oct 8, 2008, at 4:06 PM, David Poehlman wrote: >>>> >>>>> can you have apple care help you look into this? >>>>> >>>>> ----- Original Message ----- >>>>> From: "Dan" <[EMAIL PROTECTED]> >>>>> To: "General discussions on all topics relating to the use of >>>>> Mac OS >>>>> X by >>>>> theblind" <[email protected]> >>>>> Sent: Wednesday, October 08, 2008 6:40 PM >>>>> Subject: Re: Deleting items from iTunes Library >>>>> >>>>> >>>>> Hello, >>>>> I have seen this problem on another one of my Macs as well and I >>>>> have >>>>> no idea what to do. >>>>> Other than manually removing files after they've been removed from >>>>> the >>>>> library and supposedly put in trash, I just manually remove them >>>>> through finder and then delete the trash. >>>>> In other words, it's a rather unnecessary bother. >>>>> Dan >>>>> On Oct 8, 2008, at 2:37 PM, Scott Chesworth wrote: >>>>> >>>>>> Yep, deleting from finder wouldn't work because there'd be a load >>>>>> of >>>>>> broken shortcuts left in your library. Our problem is that, even >>>>>> though we're deleting from within itunes, finder isn't keeping >>>>>> it's >>>>>> end of the deal and trashing the files for us. The result is >>>>>> that, >>>>>> though the files no longer show up in our libraries because the >>>>>> shortcuts get deleted there, they're still cluttering up our >>>>>> itunes >>>>>> music folder taking up space. I mean as long as I'm aware of >>>>>> it I >>>>>> can >>>>>> keep track of things, but it would be nice to figure out why this >>>>>> isn't working. >>>>>> >>>>>> On 10/8/08, John Panarese <[EMAIL PROTECTED]> wrote: >>>>>>> This is odd. I know in the beginning, I was having trouble >>>>>>> with >>>>>>> deleting items I wanted out of iTunes, but I read a support >>>>>>> article >>>>>>> or >>>>>>> some kind of document that explained that the best way to do >>>>>>> this >>>>>>> was >>>>>>> to do it directly in iTunes and to empty the trash >>>>>>> afterwards. I >>>>>>> have >>>>>>> not had any issues since then. >>>>>>> >>>>>>> Take Care >>>>>>> >>>>>>> John Panarese >>>>>>> >>>>>>> On Oct 8, 2008, at 7:17 AM, Scott Chesworth wrote: >>>>>>> >>>>>>>> I get this behaviour here too, dan isn't the only one. I just >>>>>>>> tested >>>>>>>> it by importing a new album, checking it was all organised >>>>>>>> correctly >>>>>>>> in the itunes music folder through finder, and checking for >>>>>>>> dupes >>>>>>>> in >>>>>>>> itunes (there were none because I'm obsessively tidy with the >>>>>>>> library >>>>>>>> lol). When I deleted the album from within itunes and answered >>>>>>>> yes to >>>>>>>> the move to trash prompt, the album disappears from my library, >>>>>>>> but >>>>>>>> can still be found in the exact same location of the itunes >>>>>>>> music >>>>>>>> folder, so I had to trash it myself from finder and empty >>>>>>>> trash. >>>>>>>> >>>>>>>> So the good news is Dan that you're not alone. Bad news is >>>>>>>> that I >>>>>>>> have no clue why this happens. Could it be a permissions thing >>>>>>>> maybe? >>>>>>>> Anyone? >>>>>>>> Scott >>>>>>>> >>>>>>>> On 10/8/08, David Poehlman >>>>>>>> <[EMAIL PROTECTED]> >>>>>>>> wrote: >>>>>>>>> they show up in trash for me. >>>>>>>>> >>>>>>>>> On Oct 8, 2008, at 1:48 AM, Dan wrote: >>>>>>>>> >>>>>>>>> Hello, >>>>>>>>> When you delete the items from the library and then you send >>>>>>>>> them >>>>>>>>> to >>>>>>>>> trash, they don't actually show up in trash. >>>>>>>>> Dan >>>>>>>>> On Oct 7, 2008, at 10:01 PM, Chris Gilland wrote: >>>>>>>>> >>>>>>>>>> Well, did you delete them from trash afterward? >>>>>>>>>> >>>>>>>>>> Chris. >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> ----- Original Message ----- From: "Dan" <[EMAIL PROTECTED] >>>>>>>>>> > >>>>>>>>>> To: "General discussions on all topics relating to the use of >>>>>>>>>> Mac OS >>>>>>>>>> X by theblind" <[email protected]> >>>>>>>>>> Sent: Tuesday, October 07, 2008 11:45 PM >>>>>>>>>> Subject: Re: Deleting items from iTunes Library >>>>>>>>>> >>>>>>>>>> >>>>>>>>>>> Hello, >>>>>>>>>>> Yep, that's what I'm doing. Then I found them still in the >>>>>>>>>>> library >>>>>>>>>>> after first deleting them from within iTunes and also >>>>>>>>>>> answering >>>>>>>>>>> yes >>>>>>>>>>> to the trash prompt. >>>>>>>>>>> Strange. >>>>>>>>>>> Dan >>>>>>>>>>> On Oct 7, 2008, at 8:36 PM, John Panarese wrote: >>>>>>>>>>> >>>>>>>>>>>> Hi >>>>>>>>>>>> As >>>>>>>>>>>> far as I have found, if you delete items directly in iTunes >>>>>>>>>>>> from >>>>>>>>>>>> the main music library and confirm the deletion and then >>>>>>>>>>>> having >>>>>>>>>>>> them moved to the Trash, they are gone for good, unless >>>>>>>>>>>> you >>>>>>>>>>>> have >>>>>>>>>>>> a copy of that file somewhere else on your computer. The >>>>>>>>>>>> thing >>>>>>>>>>>> is you must do this in iTunes and not simply delete the >>>>>>>>>>>> files >>>>>>>>>>>> using finder from the iTunes music folder. >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> Take Care >>>>>>>>>>>> >>>>>>>>>>>> John Panarese >>>>>>>>>>>> >>>>>>>>>>>> On Oct 7, 2008, at 11:29 PM, Dan wrote: >>>>>>>>>>>> >>>>>>>>>>>>> Hello everyone, >>>>>>>>>>>>> When Items are deleted from iTunes and also put in trash, >>>>>>>>>>>>> they >>>>>>>>>>>>> don't really go away. If you snoop around in the iTunes >>>>>>>>>>>>> library >>>>>>>>>>>>> under for example Music, you will find all kinds of items >>>>>>>>>>>>> that >>>>>>>>>>>>> should have been deleted. I wish there really was a way to >>>>>>>>>>>>> truly >>>>>>>>>>>>> delete items, instead of them still taking up loads os >>>>>>>>>>>>> space. >>>>>>>>>>>>> Dan >>>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>> >>>> >>>> >>>> >>>> >>> >>> >> >> >> >
