> to me the ISP has the right to do this legally, much as a retailer has > the legal right to be rude to a customer. > > there is no law against stupidity. > > I think you SHOULD make sure that every notice that you send to this ISP > be from a "safe" IP and, importantly, lets their customers know about > their policies (hopefully in an understandable way) and that they should > be aware of the problems that could create. >
The problem with that is, all of our processes are automated. If I take even these three customers out of the automation, there is a chance that I will forget to send them something, somewhere, sometime. When everything comes from the same database, it will always come from the same IP (that of our mailserver). As I said earlier, our IP is perfectly safe; there has never been one piece of spam sent from us. Between hosting & registration (or both), we have about 420 domains, and this was done as a result of one email (supposedly). Brian > just my thoughts. > > Regards > > Doctor PC - Brian O'Donnell wrote: > >>>What is the ethical (or legal) ramifications of myISP doing something > > > > like > > > >>>that? Can they really punish the recipient of the spam? I have been > >>>involved > >>>in a discussion on SpamCop's forum today and the general concensus over > >>>there is that because myISP is paying for the infrastructure, they, and > >>>they > >>>alone, call the shots as to what a user (paying customer) may receive. > > > > We > > > >>>are not talking about being punished for sending, just receiving. > >>> > >>>Any opinions? > >> > >>Normally its specific IP's that are blocked and usually for a set period > > > > of > > > >>time to see if the problem persists. > >>That is how most blacklists work. > >> > >>We use some fairlu beign blacklisting and I have never had a customer > >>complain or even notice. > >>I think its if you use one of the radical blacklists that you will get > >>collaterol damage or false positives. > > > > > > Well, we started getting complaints from several customers that we couldn't > > find any answer for (about not getting any forwarded emails), but it was > > when we sent out our renewal reminders and invoices that we found the > > bounce: > > > > <snip> > > This message was created automatically by mail delivery software. > > > > A message that you sent could not be delivered to one or more of its > > recipients. This is a permanent error. The following address(es) failed: > > > > [EMAIL PROTECTED] > > SMTP error from remote mail server after RCPT TO:<[EMAIL PROTECTED]>: > > host mail.xxxx.xxx [123.456.78.9]: 591 Your host [987.654.32.1] is on > > the Banned Host list. Send your questions to [EMAIL PROTECTED] > > </snip> > > > > When I contacted the company (first at [EMAIL PROTECTED], which > > doesn't exist), then by telephone, their tech went on SpamCop's forum and > > posted about this "gutsy spammer" who had "some balls calling us" and went > > on a rant about how we sent (one piece of) spam which originated at another > > completely unrelated IP address, and that'll teach [me] to promote spam.... > > etc. etc. blah blah blah... > > > > Incidentally, the company never returned my phone call. This post was made > > shortly after I left my message and I found it a week later by googling our > > blocked IP address. > > > > As of last count three different renewal notices have bounced back to us > > because they are serviced by this ISP. > > > > Brian > > > > _______________________________________________ > > domains-gen mailing list > > [email protected] > > http://discuss.tucows.com/mailman/listinfo/domains-gen > > > _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
