The general gist of my question was really: Do ISP's normally punsih the *receiver* of spam? Are they correct in doing so from an ethical standpoint? *Should* ISP's hve a right to open every email, read it, and determine whether it should be let through to the end user? Incidentally, most end users believe that only they and the sender can read their email. If they read their contract closely, they will probably discover that that is usually not the case. But shouldn't ISP's be more upfront if that is their policy?
The long and the short of it is: I am being punished (along with several of this other ISP's customers) because one of my customers (in common with the other ISP) decided to accept (at least one piece of) spam. We have to remember, as bad as it is, spam is not illegal, and to some people (however strange that may be) not unwanted. My renewal notices were not tagged as spam; they just didn't get through because the IP was already blocked. Thanks Brian > > ----- Original Message ----- > From: "elliot noss" <[EMAIL PROTECTED]> > > > I think you SHOULD make sure that every notice that you send to this ISP > > be from a "safe" IP > > We have had problems with customers reporting our renewal notices as spam. > We send out our own renewal notices in addition to the Tucows ones (and > obviously for other services we sell). > > At one stage years ago Tucows mail servers got blacklisted as a result of > spam complaints from our customers. > We also had problems with being accused of spamming so to protect our Ip > ranges I retain two blocks from other ISP's and use them solely to run mail > servers on which are used for sending out renewal notices. > I am listed as abuse contact for them and just ignore the complaints that > come in. > I switch from one block to another if we get blacklisted. > > I can't see any other way of dealing with it rationally because these are > legitimate renewal notices. > The customer has agreed to receive them and its not like they are unecessary > or even bulk in the true sense. > > Actually, I also send out welcome emails for hosting that have no text in > them and do many other things which are exactly what spammers do, but we > have serious problems getting renewal notices through to customers because > of all the spam filtering and we have the blacklisting problem. > I have started to think like a spammer to keep things going. > > BUT every week we end up sending at least one welcome email in the post > because the customer only has heavily filtered email. > We had one customer where anything withthe word "domain" was returned wwith > a message saying it was considered spam, so I sent him a test message with > the single word d0ma1n in it and it was returned as too short so must be > spam. > To cut a long story short I was unable to construct a meaningful three line > mesage that was able to reach him. > This was a product commponly used by univeristies and local authorities in > the UK. > I have forgotten the name now but its ludicrous. > > My opinion is that email is no longer a reliable method of communication. > I now do lots of faxing and posting with stamps. > > Regards > > Gordon Hudson > Hostroute.com Ltd > www.hostroute.net > > > > > ------------------------------------------------ > > > > > > > > > _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
