----- Original Message ----- From: "elliot noss" <[EMAIL PROTECTED]>
> I think you SHOULD make sure that every notice that you send to this ISP > be from a "safe" IP We have had problems with customers reporting our renewal notices as spam. We send out our own renewal notices in addition to the Tucows ones (and obviously for other services we sell). At one stage years ago Tucows mail servers got blacklisted as a result of spam complaints from our customers. We also had problems with being accused of spamming so to protect our Ip ranges I retain two blocks from other ISP's and use them solely to run mail servers on which are used for sending out renewal notices. I am listed as abuse contact for them and just ignore the complaints that come in. I switch from one block to another if we get blacklisted. I can't see any other way of dealing with it rationally because these are legitimate renewal notices. The customer has agreed to receive them and its not like they are unecessary or even bulk in the true sense. Actually, I also send out welcome emails for hosting that have no text in them and do many other things which are exactly what spammers do, but we have serious problems getting renewal notices through to customers because of all the spam filtering and we have the blacklisting problem. I have started to think like a spammer to keep things going. BUT every week we end up sending at least one welcome email in the post because the customer only has heavily filtered email. We had one customer where anything withthe word "domain" was returned wwith a message saying it was considered spam, so I sent him a test message with the single word d0ma1n in it and it was returned as too short so must be spam. To cut a long story short I was unable to construct a meaningful three line mesage that was able to reach him. This was a product commponly used by univeristies and local authorities in the UK. I have forgotten the name now but its ludicrous. My opinion is that email is no longer a reliable method of communication. I now do lots of faxing and posting with stamps. Regards Gordon Hudson Hostroute.com Ltd www.hostroute.net ------------------------------------------------ _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
