In message <[EMAIL PROTECTED]> "Bill Gerrard" <[EMAIL PROTECTED]> wrote:
>How to you guys respond to complaints like the following? > >Tucows, what do you have to say about this? > > >I am the registrant and owner of the website www.####.com > >Recently my website has been moved without any permissons to another unknown >server and is now no longer online on the original server > >Domain Name: #####.COM >Registrar: TUCOWS INC. >Whois Server: whois.opensrs.net >Referral URL: http://domainhelp.tucows.com >Name Server: NS2.RENEWYOURNAME.NET ????? >Name Server: NS1.RENEWYOURNAME.NET >Status: ACTIVE >EPP Status: ok >Updated Date: 16-Jul-2006 >Creation Date: 06-Jul-2000 >Expiration Date: 06-Jul-2007 > >have you any explanation why it was moved from its original server? Personally, I'd first evaluate why the domain wasn't renewed -- Was the customer notified? Is their WHOIS correct (And if not, who's fault?) At the end of the day, it would be a fairly short formletter-looking email, that simply explains that domains are deactivated by changing their nameservers to "renewyourname.net" as a final last-possible-chance notification to the customer, rather then simply deleting the domain after it expires. Phrase it so that it looks like you're trying to benefit the customer somehow. Next, email OpenSRS support and opt-out from the program. -- Dave Warren, MSN Instant Messenger: [EMAIL PROTECTED] Phone: (204) 480-8407 Toll free: (888) 371-3470 Fax: (204) 283-6028 _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
