It was a real message from a customer. So you think it's okay to tell them the Tucows hijacked their domain name? We did not want to participate in this parked pages program.
On 8/6/06, elliot noss <[EMAIL PROTECTED]> wrote: > I couldn't tell whether "have you any explanation why it was moved from > its original server?" was something you were saying or you were putting > out as the customer saying in a role play. > > I will assume the latter and what I would say would be something like: > > "your domain expired x days ago. we have sent you x notices (depending > upon the settings you choose in your renewal management) and you have > not responded. perhaps we are using the wrong email address. we have > sent them to [EMAIL PROTECTED] would this be correct? > > in any event, not to worry as your domain is still renewable. please go > to xxx and follow the instructions here (directing them to the page > where you clearly and easily tell your customers how to renew. you have > that right?). and don't feel bad. this happens to many people. with all > of the spam and phishing today it can be difficult to get people's > attention by email. is there another method of communication you would > prefer?" > > or something like that. now the above assumes that this discussion is > in the first month or so after the name has been moved. if it is later > than that I would have a different rap. let me know and I would be > happy to share! > > Regards > > On Aug 5, 2006, at 7:57 PM, Bill Gerrard wrote: > > > How to you guys respond to complaints like the following? > > > > Tucows, what do you have to say about this? > > > > > > I am the registrant and owner of the website www.####.com > > > > Recently my website has been moved without any permissons to another > > unknown > > server and is now no longer online on the original server > > > > Domain Name: #####.COM > > Registrar: TUCOWS INC. > > Whois Server: whois.opensrs.net > > Referral URL: http://domainhelp.tucows.com > > Name Server: NS2.RENEWYOURNAME.NET ????? > > Name Server: NS1.RENEWYOURNAME.NET > > Status: ACTIVE > > EPP Status: ok > > Updated Date: 16-Jul-2006 > > Creation Date: 06-Jul-2000 > > Expiration Date: 06-Jul-2007 > > > > have you any explanation why it was moved from its original server? > > _______________________________________________ > > domains-gen mailing list > > [email protected] > > http://discuss.tucows.com/mailman/listinfo/domains-gen > > _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
