I couldn't tell whether "have you any explanation why it was moved from its original server?" was something you were saying or you were putting out as the customer saying in a role play.
I will assume the latter and what I would say would be something like: "your domain expired x days ago. we have sent you x notices (depending upon the settings you choose in your renewal management) and you have not responded. perhaps we are using the wrong email address. we have sent them to [EMAIL PROTECTED] would this be correct? in any event, not to worry as your domain is still renewable. please go to xxx and follow the instructions here (directing them to the page where you clearly and easily tell your customers how to renew. you have that right?). and don't feel bad. this happens to many people. with all of the spam and phishing today it can be difficult to get people's attention by email. is there another method of communication you would prefer?" or something like that. now the above assumes that this discussion is in the first month or so after the name has been moved. if it is later than that I would have a different rap. let me know and I would be happy to share! Regards On Aug 5, 2006, at 7:57 PM, Bill Gerrard wrote: > How to you guys respond to complaints like the following? > > Tucows, what do you have to say about this? > > > I am the registrant and owner of the website www.####.com > > Recently my website has been moved without any permissons to another > unknown > server and is now no longer online on the original server > > Domain Name: #####.COM > Registrar: TUCOWS INC. > Whois Server: whois.opensrs.net > Referral URL: http://domainhelp.tucows.com > Name Server: NS2.RENEWYOURNAME.NET ????? > Name Server: NS1.RENEWYOURNAME.NET > Status: ACTIVE > EPP Status: ok > Updated Date: 16-Jul-2006 > Creation Date: 06-Jul-2000 > Expiration Date: 06-Jul-2007 > > have you any explanation why it was moved from its original server? > _______________________________________________ > domains-gen mailing list > [email protected] > http://discuss.tucows.com/mailman/listinfo/domains-gen _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
