You have no idea how close we came, however, another translator
implementation two years after the first (we bought TLE because our
previous software had Y2K issues) did not sit well with anyone. We decided
to tough this out and keep nipping at their heels about service and
software issues.
I hoped that their aquisition by Peregrine (not sure of their
service/support reputation) would be a positive thing and that they can get
their preverbial act together.
In fairness to them, I am pleased with their open architecture and their
software's functionality (when it works the way it should). They beat out
some pretty tough competition in our eyes--and we are not easy to please.
I think they have a long way to go in the areas of support, service and
customer relations--and as a paying customer I intend to stay on top of them
to ensure we get what we pay for.
Patty Coffey
Manager, e-Commerce
ACCO Brands, Inc.
[EMAIL PROTECTED]
[EMAIL PROTECTED]
Phone (650) 572-2700 ext. 3355
Fax (650) 572-9579
2000 laptops will be stolen today, make sure yours isn't one of them!
Use the MicroSaver by Kensington - go see it at www.microsaver.com
> -----Original Message-----
> From: Lopez, Mary [SMTP:[EMAIL PROTECTED]]
> Sent: Thursday, October 19, 2000 11:58 AM
> To: [EMAIL PROTECTED]
> Subject: Re: Harbinger
>
> Another question on the Harbinger front - has anyone actually left this
> company over the e5 'upgrade'?
>
> -----Original Message-----
> From: Kayla Talbot [mailto:[EMAIL PROTECTED]]
> Sent: Thursday, October 19, 2000 2:00 PM
> To: [EMAIL PROTECTED]
> Subject: Harbinger
>
>
> Okay, we have all heard things about Harbinger lately. Their lack of
> support. The sales reps that don't seem to care if they make a sale or
> not.
> The muscling of customers into going to their upgrades and their
> outrageous
> new support policy - pay as you go, even though you've already paid a
> maintenance fee.
>
> I have one question for Harbinger - Hello?? Is anybody home?? Is
> anybody
> listening?? Does anybody care??
>
> Kayla A. Talbot
> Sears Manufacturing
> (319)383-2882
> [EMAIL PROTECTED]
>
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