From: Leah Halpin
>All other answers were "you can't do it, so you might as well give up", now
>that, IMHO, is not helpful. Also, nice of you to give a name, but I don't see
>a phone number or email address, so that's a bit >less than helpful, as well.
As it turned out, once the POs started flowing, top management ordered the
sales
people to cease doing business with Amazon, as they started sending DTCs, and
issuing chargebacks when we refused to fill them. All our product (apparel) is
in prepacks -- and the costs of DTC for breaking cartons and the like was not
and is not and never will be particularly remunerative in that environment.
So, yes, "you can’t do it, might as well give up" **was** an option.
In short, there needs to be a point of contact that is reachable or even
answers
email. Of the 60+ retailer Trading Partners I've worked with over the past 17
years either for vendors or truckers or both, Amazon is the only one that I
found virtually impossible to deal with. Even WalMart back in their "Don’t call
us we'll call you" days was easier.
Cheers,
Jim Guthrie
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