Sorry, no, you couldn't give up. But, your sales and management did exactly what MCM and I expected, they used the business relationship to resolve the issue. In an unanticipated way, nonetheless, just think, if you'd followed up sooner you might have uncovered this and brought it to management's attention and saved them money, they tend to like that.
Initiative is often rewarded, giving up seldom is. No one argued that Amazon shouldn't be more forthcoming or available, MCM often preaches on the "partner" in trading partner, in fact, I think he mentioned it in one of his responses. In this world, we often have to be creative and diligent to make things happen, we can't just wish and ask for them. Maybe I am getting old, but I see a lot of this, giving up after the first try. My two year old says "I can't do it" after trying once and that's understandable, it's a developmental stage, I encourage her, offer to show her alternatives and even help her do what she's trying to do, and guess what? She doesn't say "I can't do it" about the same task again. Take from that what you will. Leah ________________________________ From: Jim Guthrie <[email protected]> To: [email protected] Sent: Thursday, June 14, 2012 8:32 PM Subject: Re: [EDI-L] Re: Amazon EDI contact From: Leah Halpin >All other answers were "you can't do it, so you might as well give up", now >that, IMHO, is not helpful. Also, nice of you to give a name, but I don't see >a phone number or email address, so that's a bit >less than helpful, as well. As it turned out, once the POs started flowing, top management ordered the sales people to cease doing business with Amazon, as they started sending DTCs, and issuing chargebacks when we refused to fill them. All our product (apparel) is in prepacks -- and the costs of DTC for breaking cartons and the like was not and is not and never will be particularly remunerative in that environment. So, yes, "you can’t do it, might as well give up" **was** an option. In short, there needs to be a point of contact that is reachable or even answers email. Of the 60+ retailer Trading Partners I've worked with over the past 17 years either for vendors or truckers or both, Amazon is the only one that I found virtually impossible to deal with. Even WalMart back in their "Don’t call us we'll call you" days was easier. Cheers, Jim Guthrie [Non-text portions of this message have been removed] ------------------------------------ ... Please use the following Message Identifiers as your subject prefix: <SALES>, <JOBS>, <LIST>, <TECH>, <MISC>, <EVENT>, <OFF-TOPIC> Job postings are welcome, but for job postings or requests for work: <JOBS> IS REQUIRED in the subject line as a prefix.Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/EDI-L/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/EDI-L/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
