Pete et al:
I purchased my K3S 100-F in August of 2015. I experienced a failure
in the form of distorted SSB audio in April 2018. Working with the
techs at Elecraft they suggested and supplied a new KPA3A. That unit
was received and installed and failed within a week. They then
suggested the radio be returned for repair. It was shipped to Elecraft
on May 8, 2018 and received at Elecraft on May 10, 2018. I shipped by
USPS Priority Mail. It was repaired, updated and completely aligned
and shipped to me on May 31, 2018. At the time I obtained my RA, the
repair time was given as 15 to 20 working days. The radio was
received by me on June 7, 2018 as it was shipped via UPS Ground. That
overall project covers a span of 30 days or so. All seemed reasonable
to me considering repair time and shipping time both ways.
73
Bob, K4TAX
On 11/14/2018 4:13 PM, Peter Dougherty (W2IRT) wrote:
Well here we are two weeks later. The radio's been sitting in the repair
queue since Nov. 1st and hasn't even been looked at yet according to the
phone call I just placed. Still waiting to experience that legendary
Elecraft support that everybody here raves about. To have a radio that I
went four years into debt to buy fail catastrophically after two years of
extremely light use isn't something I signed up for. Sorry for venting, but
I basically lost a chance at setting a personal best in CQWW-SSB and now CW
seems out of the question too, although thankfully a loaned Flex 6500 has at
least kept me on the air.
----------------------------------------------------
Regards,
Peter Dougherty, W2IRT
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