I had a two week old K-3 fail after I brought it to PEI for CQWW. The VFO B knob stopped working so I couldnt even change menu settings. I was able to use the radio in CQWW. I brought it home, got an RMA and sent it in to Gary. Within days he called me to tell me it wouldnt fail on the bench, but that he was going to change the VFO B encoder anyway. That is the kind of pro-active customer service that earns my customer loyalty. I know, Im preaching to the choir here. Still, it is nice to see a company, any company, doing it right with both product and service.
73, Ken, K6LA / VY2TT
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