My radio is S/n #1272 The B encoder failed 1 day after build.
An email brought a new encoder to Scotland in 3 days, but why did it
fail in the first place? Is it a bad batch?
Tom
GM4FDM
I just love my K3
Ken Widelitz wrote:
I had a two week old K-3 fail after I brought it to PEI for CQWW. The
VFO B knob stopped working so I couldn’t even change menu settings. I
was able to use the radio in CQWW. I brought it home, got an RMA and
sent it in to Gary. Within days he called me to tell me it wouldn’t
fail on the bench, but that he was going to change the VFO B encoder
anyway. That is the kind of pro-active customer service that earns my
customer loyalty. I know, I’m preaching to the choir here. Still, it
is nice to see a company, any company, doing it right with both
product and service.
73, Ken, K6LA / VY2TT
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