I think many of us experienced failed encoders, mine failed the 1. Day of arrival. VFO A. But as always the customer service from Elecraft is excellent and a new encoder arrived after a few days. Most likely there have been a tough pressure at the production line in the past and the quality control have failed in some cases. I can live with this since the products otherwise shines like diamonds :-)
73, Trond LA8NHA K1#2575 K2#6594 K3#1933 -----Opprinnelig melding----- Fra: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] På vegne av Tom Wylie Sendt: 11 December, 2008 10:26 AM Til: Ken Widelitz Kopi: elecraft@mailman.qth.net Emne: Re: [Elecraft] Earning Customer Loyalty My radio is S/n #1272 The B encoder failed 1 day after build. An email brought a new encoder to Scotland in 3 days, but why did it fail in the first place? Is it a bad batch? Tom GM4FDM I just love my K3 Ken Widelitz wrote: > > I had a two week old K-3 fail after I brought it to PEI for CQWW. The > VFO B knob stopped working so I couldnt even change menu settings. I > was able to use the radio in CQWW. I brought it home, got an RMA and > sent it in to Gary. Within days he called me to tell me it wouldnt > fail on the bench, but that he was going to change the VFO B encoder > anyway. That is the kind of pro-active customer service that earns my > customer loyalty. I know, Im preaching to the choir here. Still, it > is nice to see a company, any company, doing it right with both > product and service. > > 73, Ken, K6LA / VY2TT > > ------------------------------------------------------------------------ > > _______________________________________________ > Elecraft mailing list > Post to: Elecraft@mailman.qth.net > You must be a subscriber to post to the list. > Subscriber Info (Addr. Change, sub, unsub etc.): > http://mailman.qth.net/mailman/listinfo/elecraft > > Help: http://mailman.qth.net/subscribers.htm > Elecraft web page: http://www.elecraft.com > ------------------------------------------------------------------------ > > > > --- > avast! Antivirus: Inbound message clean. > Virus Database (VPS): 081210-0, 10/12/2008 > Tested on: 11/12/2008 09:20:37 > avast! - copyright (c) 1988-2008 ALWIL Software. > http://www.avast.com > > > > > -- So I met the bloke who invented crosswords today. I can't remember his name, it's P something T something R. --- avast! Antivirus: Outbound message clean. Virus Database (VPS): 081210-0, 10/12/2008 Tested on: 11/12/2008 09:25:53 avast! - copyright (c) 1988-2008 ALWIL Software. http://www.avast.com _______________________________________________ Elecraft mailing list Post to: Elecraft@mailman.qth.net You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com _______________________________________________ Elecraft mailing list Post to: Elecraft@mailman.qth.net You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com
