No one needs to defend Elecraft or its reputation. And on the other hand Elecraft has very thick skin, and take all complaints and suggestions seriously but not personally. That's part of what makes them a great company.
I don't want anyone to think that I drank the Kool Aid, but I'm certain most everyone believes they get great support via the direct link (list, etc.) with the principals. No other ham radio equipment company offers anything like this, at leasts that I know of. Any company of any size has finite resources. Running a business largely has to do with prioritzing and balancing (multiple dimensions, same problem). Folks might do well to remember that, considering that owners already get an unbelievable level and quality of support from Elecraft, compared to the big guys. Despite the rhetoric above, no support system or model or capability is perfect. We know Elecraft's isn't. THEY know it isn't. It's just the best around. You do what you can, not what you can't. If some feature you need or want is deferred in priority or in implementation, it's not an oversight, or forgetfullness. It's about running a business and making choices about that business. That's just the way I see it. Opinions vary. <soapbox mode OFF> 73, matt W6NIA K3 #24 K2 #2810 On Sat, 19 Sep 2009 15:47:01 -0700 (PDT), you wrote: > > > >Grant Youngman wrote: >> >>> Why would I have any reason to think that it wouldn't? Other radios in >>> existence at the time of the K3's announcement already did that. >> >> So what? That's an absurd assumption. Read the specs, read the >> manual. Don't like what you see? Move on to something else. >> >> But don't spend hours berating the fact that your assumptions were bad. >> >> > >Clearly you don't use digimodes, otherwise you would not consider it absurd >to assume that the K3 would have the same functionality in its data mode as >other radios have. And it is not correct to use EQ when operating sound card >digimodes, as anyone who uses those modes will tell you. > >I do find absurd your implication that it is acceptable for the K3 to be >dysfuntional in this respect and that instead of bemoaning this fact I >should just buy something else. I'm not sure Elecraft would agree either. > >I want the K3 to be the best performing radio just as much as they do, and >the attitude of members of this list who attack anyone who dares to suggest >that certain things could use some improvement is not constructive at all. I >don't think anyone at Elecraft has ever been offended by criticism anyone >has made on this reflector, so I don't understand why some people feel the >need to leap to their defence at the slightest unfavourable comment. If we >can't have free and frank discussion about the merits or otherwise of >Elecraft products here on this reflector then how are Wayne, Eric and Lyle >supposed to find out what their customers think? > >----- >Julian, G4ILO. K2 #392 K3 #222. >* G4ILO's Shack - http://www.g4ilo.com >* KComm - http://www.g4ilo.com/kcomm.html >* KTune - http://www.g4ilo.com/ktune.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:Elecraft@mailman.qth.net This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html
