on 17/09/2003 09:18, D�nes Bogs�nyi at [EMAIL PROTECTED] wrote: > I have contacted Diane off list and taken up her offer. Her tone and offer > is in considerable contrast to some of the ?best minds? who have taken it > upon themselves as ?their right? to lecture me. > I am a private retired person who bought the G4 and installed OS X precisely > so that I would not have problems. I either fix it myself if I can get > practical help to do so or give that part of the system away as a dead loss. > I am not griping or abusing the list but those members who are prepared to > lecture from a great height without offering practical help. > Telling me that: > Your system is broken. Fix it. > Do a clean install and it will fix all. It did not. > Do not bother the list with your problems we have more important things to > deal with. This by implication by simply not replying to my questions. > These are frustrating and I am only using my right to air these problems and > nothing more.
Trying to help someone with a problem on the computer from afar is quite a difficult process. There have been many times where I have had to spend a long time conversing with someone without much luck, until the person with the problem says something that really identifies the problem. Other times it is impossible. As people have done here, they offer suggestions. They may not work as they can't see what is actually wrong with your computer. They are relying on you to give them information that will help them help you. This is not to say you are at fault, neither are they. It's just a problem with communication. Diane may still not be able to help from afar. You may actually need someone to see your computer. It may be just a simple fix. It could also be a hardware failure. Someone at an Apple Service Centre in Canberra can probably check the hardware to see if something is wrong. If I was living in Canberra I would offer to have a look at it, and then either fix it or give advice on what is needed. I am in Sydney don't really have the time to drive there. -- Matthew Smith -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
