That sucks! Can't help you on mush Tesla specific stuff since I don't drive one.
Curious, was that the SuperCharger behind the Strasburg Diner (listed on PlugShare as Denny's)? That appears to be the only Tesla Supercharger in Strasburg, VA - however that is listed as 6 stall (and Google Street View confirms that), not 8 as you said. If so, I looked it up on PlugShare and the last checkin was 13 July from a Model S, and it worked. The only recent report of a failure was a Ford Lightning which would be expected since that is a Tesla only SC location. Jim Happy F-150 Lightning driver -----Original Message----- From: "Mark Hanson via EV" <[email protected]> Sent: Friday, July 18, 2025 13:20 To: "Electric List" <[email protected]> Cc: "Mark Hanson" <[email protected]> Subject: [EVDL] Lack of Tesla Service Hi Folks I stopped at the Strasburg Va supercharger for my Tesla Y and got “charging equipment not ready” message on my screen. I googled a customer service number 877-798-3752, initially a maddening call tree, then a lady came on and said to mash my balls while holding the brake peddle to reset the car, then tried 6 more of 8 superchargers. She said the car was dead so had to have it towed to a service center in Sterling or Charlotte 100ish miles away. They didn’t answer the phone in either place just a recording to go on the Tesla app which said I could get towed and fixed in 53 days! What the hell is that ? So stuck in a parking lot with a boat I’m towing 200 miles from home. Luckily a guy stopped next to me and said only 2 of 8 charging stations are working(I just tried all the dead ones of course). It’s not your car as the Tesla dingbat stated. So what do you do if your Tesla car dies on the side of the road? Have it towed home? Then to a far away Tesla Service center months later when their iPhone app gets around to notifying you to bring it in? There used to be Tesla Rangers (field service) what happened to them, Elon laid them off with all the government employees? Has anyone had roadside repair help from Tesla or a real phone number that’s not just a recording? Luckily I finally got charged but next time I’d like to have a better plan… Best regards Mark Sent from my iPhone _______________________________________________ Address messages to [email protected] No other addresses in TO and CC fields HELP: http://www.evdl.org/help/ _______________________________________________ Address messages to [email protected] No other addresses in TO and CC fields HELP: http://www.evdl.org/help/
