Hi Mark, My experience has been the opposite. On a Friday night at 6pm, I discovered I had a flat while in my driveway. I clicked on Service and then the Request Service button. Wrote a message about the situation and verified where I was located. Tesla responded that a tow truck was on its way with a spare tire.by 7 pm. I had my tire replaced with a "loaner". The nail was toward the edge so the tire could not be repaired in place. My flat tire was placed in the trunk of my Y. The tire was under "warranty" and did not cost me anything.
I asked the local Tesla dealer about how long I had in order to find a new tire and the service manager said about 3 months and then "we might come looking for you". I made an appointment to drop it off at the Service center. I didn't really have to make an appointment but I did it anyway to get it on record. Not sure how I would feel if I'm in Western Kansas and how Tesla would respond. I am surprised that there was not some sort of "Alert" but so far, I had my Y close to 4 years and have had no issues with any of the Superchargers I have visited. YMMV Sorry to hear what you went through. Have you gone on any of the Teslarati sites to see what others have said? On Fri, Jul 18, 2025 at 4:21 PM Mark Hanson via EV <[email protected]> wrote: > > Hi Folks > I stopped at the Strasburg Va supercharger for my Tesla Y and got “charging > equipment not ready” message on my screen. I googled a customer service > number 877-798-3752, initially a maddening call tree, then a lady came on and > said to mash my balls while holding the brake peddle to reset the car, then > tried 6 more of 8 superchargers. > She said the car was dead so had to have it towed to a service center in > Sterling or Charlotte 100ish miles away. They didn’t answer the phone in > either place just a recording to go on the Tesla app which said I could get > towed and fixed in 53 days! What the hell is that ? So stuck in a parking > lot with a boat I’m towing 200 miles from home. > Luckily a guy stopped next to me and said only 2 of 8 charging stations are > working(I just tried all the dead ones of course). It’s not your car as the > Tesla dingbat stated. So what do you do if your Tesla car dies on the side > of the road? Have it towed home? Then to a far away Tesla Service center > months later when their iPhone app gets around to notifying you to bring it > in? There used to be Tesla Rangers (field service) what happened to them, > Elon laid them off with all the government employees? > Has anyone had roadside repair help from Tesla or a real phone number that’s > not just a recording? Luckily I finally got charged but next time I’d like > to have a better plan… > Best regards > Mark > Sent from my iPhone > _______________________________________________ > Address messages to [email protected] > No other addresses in TO and CC fields > HELP: http://www.evdl.org/help/ > _______________________________________________ Address messages to [email protected] No other addresses in TO and CC fields HELP: http://www.evdl.org/help/
