Thanks Jessica! I may have to give this a try. Thank you for sharing the list as well.
[cid:image004.png@01D937E8.45C8ACE0]Elizabeth Davis (she/her), Support & Project Management Specialist Pennsylvania Integrated Library System (PaILS) | SPARK (717) 256-1627 | elizabeth.da...@sparkpa.org<mailto:katherine.dann...@sparkpa.org> support.sparkpa.org<https://support.sparkpa.org/> | supp...@sparkpa.org<mailto:supp...@sparkpa.org> From: Evergreen-general <evergreen-general-boun...@list.evergreen-ils.org> On Behalf Of Jessica Woolford via Evergreen-general Sent: Friday, February 3, 2023 2:42 PM To: Evergreen Discussion Group <evergreen-general@list.evergreen-ils.org> Cc: Jessica Woolford <jwoolf...@biblio.org> Subject: Re: [Evergreen-general] SMS notice bounce backs I have attached output from our config.sms_carrier table, for all active carriers. Keep in mind that for smaller carriers, the gateway may vary by region. On Fri, Feb 3, 2023 at 2:29 PM Beth Longwell via Evergreen-general <evergreen-general@list.evergreen-ils.org<mailto:evergreen-general@list.evergreen-ils.org>> wrote: Jessica, I would love to see how you have them set up. Thanks in advance, Beth Ross Sage Library System On Fri, Feb 3, 2023 at 11:49 AM Jessica Woolford via Evergreen-general <evergreen-general@list.evergreen-ils.org<mailto:evergreen-general@list.evergreen-ils.org>> wrote: Apologies for chiming in late to this thread - I wanted to have at least one person with the carrier listed test our notices before I made any claims! We started noticing difficulties with sending notices to certain carriers last year. Somehow, we got the idea to try converting the SMS gateway to the MMS gateway. That seemed to work for the carrier that was giving us issues, so we made the change for all of our gateways. I haven't heard of any issues since we made that change. I can't claim that this will be a perfect or permanent solution, but it may be worth a try. If anyone would like to see how we have our carriers set up currently, I'd be happy to share. On Thu, Jan 26, 2023 at 12:42 PM Elizabeth Davis via Evergreen-general <evergreen-general@list.evergreen-ils.org<mailto:evergreen-general@list.evergreen-ils.org>> wrote: Hi, I’m curious if anyone else is having bounce back issues with their SMS notices. Our libraries have seen an increase in bounce backs from a few different carriers, mostly Verizon and AT&T. The bounce backs usually say that the user can’t be found or that the service is unavailable. In most cases the users are getting the SMS messages, albeit on a delay. These locations are not having email notice issues, so the sending address is good. I was just curious if anyone is also experiencing this and if they found anything to remedy the situation. Thanks, [cid:image003.png@01D937E8.45C55180]Elizabeth Davis (she/her), Support & Project Management Specialist Pennsylvania Integrated Library System (PaILS) | SPARK (717) 256-1627 | elizabeth.da...@sparkpa.org<mailto:katherine.dann...@sparkpa.org> support.sparkpa.org<https://support.sparkpa.org/> | supp...@sparkpa.org<mailto:supp...@sparkpa.org> _______________________________________________ Evergreen-general mailing list Evergreen-general@list.evergreen-ils.org<mailto:Evergreen-general@list.evergreen-ils.org> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general -- Jessica Woolford Evergreen Systems Manager Bibliomation, Inc. 24 Wooster Ave. Waterbury, CT 06708 203-577-4070 ext. 105 _______________________________________________ Evergreen-general mailing list Evergreen-general@list.evergreen-ils.org<mailto:Evergreen-general@list.evergreen-ils.org> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general _______________________________________________ Evergreen-general mailing list Evergreen-general@list.evergreen-ils.org<mailto:Evergreen-general@list.evergreen-ils.org> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general -- Jessica Woolford Evergreen Systems Manager Bibliomation, Inc. 24 Wooster Ave. Waterbury, CT 06708 203-577-4070 ext. 105
_______________________________________________ Evergreen-general mailing list Evergreen-general@list.evergreen-ils.org http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
