A shared mailbox is probably the best method. Public folders will definitely be supported in the next version of Exchange, but if they weren't going to be it wouldn't affect this recommendation.
Ed Crowley MCSE+I MVP "There are seldom good technological solutions to behavioral problems." -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of R Pickens Sent: Thursday, December 07, 2006 5:02 AM To: Exchange Discussions Subject: RE: customer service mailbox Ed, That is something I am going to do. Are there better solutions than a shared mailbox? At first I was going to suggest a public folder, but I read that those may not be in the next version. thanks for your time Rachel >From: "Ed Crowley" <[EMAIL PROTECTED]> >Reply-To: "Exchange Discussions" <exchange@intm-dl.sparklist.com> >To: "Exchange Discussions" <exchange@intm-dl.sparklist.com> >Subject: RE: customer service mailbox >Date: Wed, 6 Dec 2006 22:50:48 -0800 > >You could remove the full mailbox access these people have and grant them >read-only folder rights to the Inbox. > >Ed Crowley MCSE+I MVP >"There are seldom good technological solutions to behavioral problems." > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] On Behalf Of R >Pickens >Sent: Tuesday, December 05, 2006 8:48 AM >To: Exchange Discussions >Subject: customer service mailbox > >Hi Guys, > >I am trying to figure out the best way to handle what is currently a shared >customer service mailbox. >Several users have full access to the mailbox and things may or may not be >disapearing. >The Managers want to be able to review it, and compare what is in there to >what should actaullly came in. >Does anyone have any advice? >I think in the long run this should probably be converted to a public >folder >with limited rights, but it is something I have to work, on the boss's >don't >understand Exchange at all. >thank you for your time >rachel > >_________________________________________________________________ >Visit MSN Holiday Challenge for your chance to win up to $50,000 in Holiday >cash! >http://www.msnholidaychallenge.com/default.aspx?ocid=tagline&locale=en-us > > >_________________________________________________________________ >List posting FAQ: http://www.swinc.com/resource/exch_faq.htm >Web Interface: http://intm-dl.sparklist.com/read/?forum=exchange >To subscribe: http://e-newsletters.internet.com/discussionlists.html/ >To unsubscribe send a blank email to >[EMAIL PROTECTED] >Exchange List admin: [EMAIL PROTECTED] >To unsubscribe via postal mail, please contact us at: >Jupitermedia Corp. >Attn: Discussion List Management >475 Park Avenue South >New York, NY 10016 > >Please include the email address which you have been contacted with. > > > > > >_________________________________________________________________ >List posting FAQ: http://www.swinc.com/resource/exch_faq.htm >Web Interface: http://intm-dl.sparklist.com/read/?forum=exchange >To subscribe: http://e-newsletters.internet.com/discussionlists.html/ >To unsubscribe send a blank email to >[EMAIL PROTECTED] >Exchange List admin: [EMAIL PROTECTED] >To unsubscribe via postal mail, please contact us at: >Jupitermedia Corp. >Attn: Discussion List Management >475 Park Avenue South >New York, NY 10016 > >Please include the email address which you have been contacted with. > _________________________________________________________________ Share your latest news with your friends with the Windows Live Spaces friends module. http://clk.atdmt.com/MSN/go/msnnkwsp0070000001msn/direct/01/?href=http://spa ces.live.com/spacesapi.aspx?wx_action=create&wx_url=/friends.aspx&mk _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/read/?forum=exchange To subscribe: http://e-newsletters.internet.com/discussionlists.html/ To unsubscribe send a blank email to [EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. Attn: Discussion List Management 475 Park Avenue South New York, NY 10016 Please include the email address which you have been contacted with. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/read/?forum=exchange To subscribe: http://e-newsletters.internet.com/discussionlists.html/ To unsubscribe send a blank email to [EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. Attn: Discussion List Management 475 Park Avenue South New York, NY 10016 Please include the email address which you have been contacted with.
