+1

This is matching the letter of the request, but will not be anywhere
near as efficient as people think it will be.

 

From: Michael B. Smith [mailto:[EMAIL PROTECTED] 
Sent: Friday, September 05, 2008 3:31 PM
To: MS-Exchange Admin Issues
Subject: RE: Helpdesk mailbox

 

Use a helpdesk system.

 

This almost certainly won't work the way they expect...

 

Regards,

 

Michael B. Smith

MCITP:SA,EMA/MCSE/Exchange MVP

http://TheEssentialExchange.com

 

From: Joe Heaton [mailto:[EMAIL PROTECTED] 
Sent: Friday, September 05, 2008 6:22 PM
To: MS-Exchange Admin Issues
Subject: Helpdesk mailbox

 

I need to create a generic mailbox, that multiple people will be
accessing.  At first, I created a mail-enabled security group, and added
the people that needed it to the group.  Now, I find that's not what
they wanted.  They want an actual, separate mailbox, that these people
will access, in addition to their own.  I need to verify that my
thinking is correct here:

 

1)     In order to do this, I have to create a new user within ADUC,
with a mailbox. (Named Help, for example)

2)     I then have to give the people that will be accessing this
mailbox full rights to the mailbox.

3)     I then need to go to their computers, and setup their Outlook to
open this Help mailbox in addition to theirs.

 

 

Is this correct?  Is there a better way of doing this?

 

Thanks,

 

Joe Heaton

AISA

Employment Training Panel

1100 J Street, 4th Floor

Sacramento, CA  95814

(916) 327-5276

[EMAIL PROTECTED]

 

 

 

 

 


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