We don't do this for the core Helpdesk, but we do this for smaller team-level support groups. As noted by Eric, the access to the mailbox is given to a group, not individuals, then the group is managed instead of the mailbox, from an administration perspective.
From: Eric Woodford [mailto:[EMAIL PROTECTED] Sent: Friday, September 05, 2008 5:28 PM To: MS-Exchange Admin Issues Subject: Re: Helpdesk mailbox Hey Joe, you may want to setup a security group for the HD people, and grant that permissions. Also may want to grant 'send as' rights to the users, so that they can send out as the Help Desk mbx. Eric On Fri, Sep 5, 2008 at 3:22 PM, Joe Heaton <[EMAIL PROTECTED]> wrote: I need to create a generic mailbox, that multiple people will be accessing. At first, I created a mail-enabled security group, and added the people that needed it to the group. Now, I find that's not what they wanted. They want an actual, separate mailbox, that these people will access, in addition to their own. I need to verify that my thinking is correct here: 1) In order to do this, I have to create a new user within ADUC, with a mailbox. (Named Help, for example) 2) I then have to give the people that will be accessing this mailbox full rights to the mailbox. 3) I then need to go to their computers, and setup their Outlook to open this Help mailbox in addition to theirs. Is this correct? Is there a better way of doing this? Thanks, Joe Heaton AISA Employment Training Panel 1100 J Street, 4th Floor Sacramento, CA 95814 (916) 327-5276 [EMAIL PROTECTED] This e-mail is intended for the use of the addressee(s) only and may contain privileged, confidential, or proprietary information that is exempt from disclosure under law. If you have received this message in error, please inform us promptly by reply e-mail, then delete the e-mail and destroy any printed copy. Thank you. ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~
