Sorry about the delay on this, it was kind of a weird day yesterday. This mailbox is named Help, but it's not really a "helpdesk" type of situation. Our agency works with businesses around California, helping to fund the training/retraining of employees in order to make them a better workforce for California. This mailbox is going to be used by our Fiscal department to provide assistance to these customers. There are two people at the start that will have access to it, with a possibility of increasing that in the future. Since the security group idea was shot down, my only other idea is to create the user/mailbox and give the users rights to it. We have a helpdesk app, Track-It!, but I can't see using that for this, as I don't want to add these Fiscal Unit employees to the tech list. They're bean counters, not IT.
Joe Heaton -----Original Message----- From: Michael B. Smith [mailto:[EMAIL PROTECTED] Sent: Friday, September 05, 2008 3:31 PM To: MS-Exchange Admin Issues Subject: RE: Helpdesk mailbox Use a helpdesk system. This almost certainly won't work the way they expect. Regards, Michael B. Smith MCITP:SA,EMA/MCSE/Exchange MVP http://TheEssentialExchange.com From: Joe Heaton [mailto:[EMAIL PROTECTED] Sent: Friday, September 05, 2008 6:22 PM To: MS-Exchange Admin Issues Subject: Helpdesk mailbox I need to create a generic mailbox, that multiple people will be accessing. At first, I created a mail-enabled security group, and added the people that needed it to the group. Now, I find that's not what they wanted. They want an actual, separate mailbox, that these people will access, in addition to their own. I need to verify that my thinking is correct here: 1) In order to do this, I have to create a new user within ADUC, with a mailbox. (Named Help, for example) 2) I then have to give the people that will be accessing this mailbox full rights to the mailbox. 3) I then need to go to their computers, and setup their Outlook to open this Help mailbox in addition to theirs. Is this correct? Is there a better way of doing this? Thanks, Joe Heaton AISA Employment Training Panel 1100 J Street, 4th Floor Sacramento, CA 95814 (916) 327-5276 [EMAIL PROTECTED] ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~ No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.169 / Virus Database: 270.6.16/1653 - Release Date: 9/5/2008 1:24 PM ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~
