+1 for this Ilient Sysaid. I use this at several of my clients and you can't beat the price for a smaller org. I started w/ v4 so the new v5 interface is a little weird and you now have to request a separate license (free though) to handle some of the inventory side of things. However, for a Help Desk system and being able to track when an app (or hardware) was installed it is good.
Initially I picked it up because of the inventory piece and utilized the HelpDesk piece later. You can set it up to send an e-mail (I have it send text to my phone) when a ticket is created - so on the Exchange side you'd just set up a distribution list. David Lum SYSTEMS ENGINEER // NORTHWEST EVALUATION ASSOCIATION [EMAIL PROTECTED] // 971.222.1025 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Monday, September 08, 2008 5:49 AM To: MS-Exchange Admin Issues Subject: RE: Helpdesk mailbox Joe, if you do not want to spend money try this helpdesk product "Ilient Sysaid<http://www.ilient.com/>" we utilized that product for about a year. Sort of a helpdesk / SMS all in one product. Thomas From: mck1012 [mailto:[EMAIL PROTECTED] Sent: Sunday, September 07, 2008 9:12 PM To: MS-Exchange Admin Issues Subject: Re: Helpdesk mailbox agree, you would be bettr off using a help desk app. On Fri, Sep 5, 2008 at 6:43 PM, Salvador Manzo <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote: +1 This is matching the letter of the request, but will not be anywhere near as efficient as people think it will be. From: Michael B. Smith [mailto:[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>] Sent: Friday, September 05, 2008 3:31 PM To: MS-Exchange Admin Issues Subject: RE: Helpdesk mailbox Use a helpdesk system. This almost certainly won't work the way they expect... Regards, Michael B. Smith MCITP:SA,EMA/MCSE/Exchange MVP http://TheEssentialExchange.com From: Joe Heaton [mailto:[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>] Sent: Friday, September 05, 2008 6:22 PM To: MS-Exchange Admin Issues Subject: Helpdesk mailbox I need to create a generic mailbox, that multiple people will be accessing. At first, I created a mail-enabled security group, and added the people that needed it to the group. Now, I find that's not what they wanted. They want an actual, separate mailbox, that these people will access, in addition to their own. I need to verify that my thinking is correct here: 1) In order to do this, I have to create a new user within ADUC, with a mailbox. (Named Help, for example) 2) I then have to give the people that will be accessing this mailbox full rights to the mailbox. 3) I then need to go to their computers, and setup their Outlook to open this Help mailbox in addition to theirs. Is this correct? Is there a better way of doing this? Thanks, Joe Heaton AISA Employment Training Panel 1100 J Street, 4th Floor Sacramento, CA 95814 (916) 327-5276 [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> This email and any attached files are confidential and intended solely for the intended recipient(s). If you are not the named recipient you should not read, distribute, copy or alter this email. Any views or opinions expressed in this email are those of the author and do not represent those of the Girl Scouts of Southwest Texas. Warning: Although precautions have been taken to make sure no viruses are present in this email, Girl Scouts of Southwest Texas cannot accept responsibility for any loss or damage that arise from the use of this email or attachments. ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~
