Any one else pissed about how RIM changed their support offerings? I am a relatively small shop, with just over 200 phones and one BES server. I can't imagine how they justify charging my support based on the number of phones, because that affects them almost NOT AT ALL, as what they really do is support my ONE server. I have been running this for about 4 years and have asked for help maybe 3 times.
Last year my 12 month support contract was $4,600, this year they want more like $6,200, even though my number of phones has dropped from 265 to 205. The drop in number of phones is indicative of our company economy. It is a BAD time, really bad for them to limit my options to a new level of support with lots of great value that I cannot afford. Here's the cherry: NO ONE with more than 50 handsets will be supported on a per incident basis according to my sales rep. They really want to know how I am going to respond when I feel like someone has put a gun against my head.... ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~
