Buy windows mobile devices and use ActiveSync? On Thu, Jun 25, 2009 at 9:35 AM, Jeff Brown<2jbr...@gmail.com> wrote: > Any one else pissed about how RIM changed their support offerings? > I am a relatively small shop, with just over 200 phones and one BES server. > I can't imagine how they justify charging my support based on the number of > phones, because that affects them almost NOT AT ALL, as what they really do > is support my ONE server. I have been running this for about 4 years and > have asked for help maybe 3 times. > Last year my 12 month support contract was $4,600, this year they want more > like $6,200, even though my number of phones has dropped from 265 to 205. > The drop in number of phones is indicative of our company economy. It is a > BAD time, really bad for them to limit my options to a new level of support > with lots of great value that I cannot afford. > Here's the cherry: NO ONE with more than 50 handsets will be supported on a > per incident basis according to my sales rep. > They really want to know how I am going to respond when I feel like someone > has put a gun against my head.... > >
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