Maybe it's just your sales rep.. On the other hand, we dropped from T4 Support -> T3 and the price drop on the contract was substantial. (We support 1,500 devices)
On Thu, Jun 25, 2009 at 9:35 AM, Jeff Brown <2jbr...@gmail.com> wrote: > Any one else pissed about how RIM changed their support offerings? > I am a relatively small shop, with just over 200 phones and one BES server. > I can't imagine how they justify charging my support based on the number of > phones, because that affects them almost NOT AT ALL, as what they really do > is support my ONE server. I have been running this for about 4 years and > have asked for help maybe 3 times. > > Last year my 12 month support contract was $4,600, this year they want more > like $6,200, even though my number of phones has dropped from 265 to 205. > > The drop in number of phones is indicative of our company economy. It is a > BAD time, really bad for them to limit my options to a new level of support > with lots of great value that I cannot afford. > > Here's the cherry: NO ONE with more than 50 handsets will be supported on > a per incident basis according to my sales rep. > > They really want to know how I am going to respond when I feel like someone > has put a gun against my head.... > > > ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~
