This is from the email, my users went from 265 to 205 and the cost went up OVER $1,500 for 12 months.
I took a look at what you paid for support last year and it was around $5000, I realize that this is an increase in price but I think its justified based on the value identified above. I would also like to make sure that you understand that our incident based support (used by customers who do not have a contract) is only reserved for customers with less then 50 handheld devices. What this means to you is that if you do decide not to renew you will be left completely unsupported on your BlackBerry solution by Research in Motion On Thu, Jun 25, 2009 at 2:39 PM, N Parr <npar...@mortonwelding.com> wrote: > They did change their support program but the price didn't change. I > just renewed and it stayed exactly the same as it was last year respective > to the number of phone on my BES. I have 50 licenses but am only using 45 > and they only charged me for 45. They never have been picky about the > number of users increasing between license renewals. > > ------------------------------ > *From:* Jeff Brown [mailto:2jbr...@gmail.com] > *Sent:* Thursday, June 25, 2009 11:35 AM > *To:* MS-Exchange Admin Issues > *Subject:* RIM SUPPORT > > Any one else pissed about how RIM changed their support offerings? > I am a relatively small shop, with just over 200 phones and one BES server. > I can't imagine how they justify charging my support based on the number of > phones, because that affects them almost NOT AT ALL, as what they really do > is support my ONE server. I have been running this for about 4 years and > have asked for help maybe 3 times. > > Last year my 12 month support contract was $4,600, this year they want more > like $6,200, even though my number of phones has dropped from 265 to 205. > > The drop in number of phones is indicative of our company economy. It is a > BAD time, really bad for them to limit my options to a new level of support > with lots of great value that I cannot afford. > > Here's the cherry: NO ONE with more than 50 handsets will be supported on > a per incident basis according to my sales rep. > > They really want to know how I am going to respond when I feel like someone > has put a gun against my head.... > > > > > ~ Ninja Email Security with Cloudmark Spam Engine Gets Image Spam ~ ~ http://www.sunbeltsoftware.com/Ninja ~
