We using Cisco Unity and occasionally run into probs that can be corrected by clearing the frmcache. I don't know if UM works under the same principle or not. Outlook 2007 - Tools, Options, Other, Advanced Options, Custom forms, Manage forms, Clear cache.
-----Original Message----- From: Russ Patterson [mailto:rus...@gmail.com] Sent: Friday, August 20, 2010 1:59 PM To: MS-Exchange Admin Issues Subject: Re: issue with voice mail on client I don't know the answer to that - are you implying I should try deleting it - does it get rebuilt on restart? On Fri, Aug 20, 2010 at 2:54 PM, Maglinger, Paul <pmaglin...@scvl.com> wrote: > I don't anything about UM, but does it use frmcache? > > -----Original Message----- > From: Russ Patterson [mailto:rus...@gmail.com] > Sent: Friday, August 20, 2010 1:52 PM > To: MS-Exchange Admin Issues > Subject: OT: issue with voice mail on client > > Has anyone encountered this error: "This file cannot be previewed > because there is no previewer installed for it." from Outlook 2007 > when trying to play a voice mail - 2007 Exchange , w/ 2007 UM server? > Up until two days ago, user was able to play VM on Outlook, or choose > play on phone. Looging in two days ago, voice mail looks just like a > message with an attachment, and dbl-clicking the wav file gets that > error. > > Add-in appears normal, it's not disabled, but there is no Voice Mail > tab in Tools/Options. We've tried a new Outlook proifile, with a new > extend.dat. > > Any other suggestions? > > Happy Friday, btw. > > > > >